My husband and I bought a Cool Mattress from a local store and found out after opening the packaging that it has a lump of coils in the center of the bed and does nothing about maintaining a cool surface like they promised. The bed was worse than our ten year old one. We complained to the store who forwarded us to Park Place and after making ten calls to them they refused to even look at the bed. We talked to some guy named Edwin who just wanted to blame everyone else and get rid of us. They promise a warranty but that does not exist