I arrived early (8:30 am) for an appointment about the possibility of trading in my new Ford for a used car for a LOWER car payment. The car was picked out by about 8:50 am. They kept me waiting because they were "trying to get me the best deal." NOT ONCE did they mention any possible offers (trade-in, purchase price, monthly payment). In the meantime, they only advised that they were detailing the new car and moving my personal belongings from the trade-in to the new car. Finally, about 12:30 pm, they ushered me in to SIGN PREPARED PAPERS. Because I was so tired of waiting I let them proceed. About half-way through the signing they advise me of the financial details...which included almost DOUBLING the car payment I was trying to lower. I didn't have any support, so I felt obligated to complete the signing instead of walking out. (By the way, the "detailing" was HORRIBLE---my child could have done a better job!) I felt bad all night and the next morning. I went back to Parr Ford early to tell them I was not happy with their business tactics and wanted my "old" car back. They refused and OFFERED TO MAKE ME ANOTHER SALE. I told them I made that mistake once already and left. (Subsequently I purchased another car from Subaru in Gorst and still love that car---and will deal only with that dealership from now on!)