Partners Mortgage started as a good company in my experience. At the time they provided the lowest mortgage rates available at the time and offered a zero cost refinance. There whole contract was very odd as there whole deal was a 'BUY DOWN AGREEMENT'. Basically my rate was 5.875% but the loan from the bank was at 7.3%. They basically paid the difference. One year later, I refinanced to a lower rate and they did as promised with the zero cost refinance. In January 2009 I called Partners Mortgage to refinance to a much lower rate since mortgage rates were at its lowest in 30 years. Bill Carucci my loan officer suggested me to wait that it may go down even lower. It seemed like he just didn't want to refinance for me because it is a loss on there end since I didn't even have a loan with them for a full year. I accept his lame excuse anyway and waited another month. At this time rates were higher and seemed like they were rising again. I called Bill and requested to refinance again. He basically told me that he couldn't guarantee me a lower rate even though he had lower rates on his home page and on NJ.com. What he told me was that he was going to send me some forms and that I was obligated to refinance even if it was for the same rate. I thought to myself, who on earth would refinance to the same rate. Basically the mortgage company gains there commision and me the customer gets stuck at the same rate and my 30 year fixed rate never gets reduced. It seems that there objective it to refinance ever year in order for the to get a new loan set up so they can get the commision. As for the buyer, he will be stuck with a 30 year lone for the life of the loan. BEWARE OF THE COMPANY. THEY ARE THE ONLY MORTGAGE COMPANY DOING THIS AND I HAVE DONE MY RESEARCH. I have decided to refinance with Wachovia at 4.71%...