Ordered 4 oil filters via website on 6/29/2010 order reference# 511006 (for 2010 Nissan Rogue S). This web site requires you to select year, then manufacturer, then model. Doing so I selected oil filter and selected from the list of applicable filters noting that the one selected applied for 2010 Rogue. placed the order and some time later received them. (Note these were ordered for my new Rogue and were for future use as it is only driven approx 3, 000 miles a year) The dealer provided the 1st oil/filter change free! I was going to change the oil 4/14/2011 and realized I needed the oil drain plug gasket before doing so and decided to look on Parts Geek website for them while searching I decided to compare prices now for the oil filters I had previously purchased. The NPN oil Filter part# I was sent was not listed as applicable to my 2010 Rogue and could not find this # listed. I contacted Parts Geek via email and after their research they said they don't show the filter I was sent??? further, as my order was 30+ days old they would not do anything??? subsequent emails stated I shouldn't have used their webpage to order and it's my fault the parts are wrong?? I should have talked with someone before ordering? It's impossible to reach someone your placed on hold 5 minutes then told call volume high press # to leave msg then next you here is contact them via online and ticket# ????? at any rate I selected the filters their program listed as OEM replacements. They said they do not know what they fit??? I measured the ones they sent and they are 1/2 " shorter and slightly larger diameter! All I wanted was the correct oil filters!!! They are fixated with the 30 day time limit as if they are relieved when that time passes and they instantly become not responsible???
They will no longer converse with me all beit email as you never can talk to a real person! They got their money and I got???? not what I ordered . I will not be quiet till I get my correct oil filters nothing more and nothing less . Of course a change in their customer service policy would be nice too! How many tens of thousands of people have ordered parts using their ordering software and maybe got the wrong parts without even knowing it?? Shouldn't they be responsible for the program accuracy???
I want my filters now as I'm ready to change my oil now to synthetic as the Rogue now has 3300 miles with 1500 since dealer changed!
I am James J. Maguire 71 RAY ST. ROANOKE, VA. email [email protected] And I feel as I have been WRONGED!!!