Parts Geek is the worst don’t buy from them. On 06/07/2011 I ordered a part I received it and it was not the part I ordered. So after submitting a support ticket online because it’s almost impossible to get anyone on the phone, they send me a pickup ticket from UPS. I send back the wrong part and I am told that I have to pay to get the right part sent out again and I will get a refund for the wrong part sent to me. Its 07/05/2011 and I just got my refund and it is less the shipping charges. They say I am supposed to pay for the shipping, even though it was there mistake and I still do not have the part.

I ordered a parking brake cable from them on a Saturday. The only shipping option offered was UPS Ground (see photo) and nothing else. On Sunday I received a shipping confirmation containing a USPS delivery confirmation number! I wrote them on Sunday because they didn't answer the phone and told them there was a mistake. They still sent the part out on Monday and basically said "too bad" and wouldn't do anything. I fought with them all week while USPS fumbled with the package, losing it once, finding it again, and then not delivering it. Instead they sent me a post card asking me to come to the post office to pick it up! This is why I pay extra for UPS Ground. The part was also a day late because of this. Parts Geek repeatedly made it clear they didn't care and wouldn't even acknowledge that they railroaded me into paying for UPS Ground service. Then they shipped it USPS, which is cheaper for a reason, and kept the difference. It's a very old Internet commerce scam. Charge for fast shipping, ship it with a cheaper method, say "oops!" and then pocket the difference.

Ordered some parts from the Parts Geek website www.partsgeek.com. Expected to get the parts they showed on their website, since they indicated the parts were in stock. On check out the shipping was $7.50 which seemed a little high due to the small parts I had ordered, a gasket, a grommet, a Pcv hose connector, and such. They charged me $15 for shipping after the order. Two of the parts should have been Dorman parts, but were not. The PCV hose connector never shipped and the grommet was the wrong part period let a lone not being a Dorman part. This company does not apear to be a real parts store. The simply order the parts from other stores and make their money on the shipping or something like that. They have numerous complaints with the Better Business Bureau and have an F rating. I am so surprized they are in business and have not been shut down. Buyer Beware ! They have numerous complaints on this site, and obviously nothing has changed ! DO NOT BUY FROM PARTS GEEK, you will not be satisfied.

Purchased a 2004 Wheel hub assembly they sent the wrong part!!! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: DON'T DO BUSINESS WITH THESE PEOPLE
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
• 157 complaints filed against business
• Failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• Length of time business has taken to resolve complaint(s).

Business Contact and Profile

Name: Parts Geek
Phone: (800) 541-9352
Fax: (856) 988-9403
Address: 50 South Maple Ave.
Suite 100
Marlton, NJ 08053
Website: www.partsgeek.com
Original Business Start Date: February 1989
New Owner Date: July 2008
Principal: Mr. Ray Henderson, CEO
Entity: Limited Liability Corporation
Type of Business: Auto Parts & Supplies-Wholesale & Manufacturers, Auto Parts & Supplies-New
BBB Accreditation: This company is not a BBB Accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ 08690-3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: [email protected]
Web: http://www.trenton.bbb.org

I ordered two tailgate struts and a hood strut for my vehicle and was pleased when the box arrived
within two days. The tailgate struts arrived but there was no hood strut in the box. I emailed them and let them know the nature of my concern. There was no response. Twice this last week I called and was unable to get through but was able to leave two messages. They did not call back. It appears to me that they need to hire more people and train the ones they have hired to respond to email and voicemail. It's too bad because their prices are competitive and the products are exceptional.