Parts Geek
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Category: Automotive
Contact Information
50 S maple Ave Ste 100 09, Marlton, New Jersey, United States
Phone number: 800-541-3952
partsgeek.com
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Parts Geek Reviews
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dev777
April 28, 2010
customer service
I ordered parts from this company and got an email back that said Sales Invoice - Payment Approved. But after two days they didn't send me any tracking numbers. I called at least 30 times over a couple days to see what the problem was. The few times I wasn't sent to a voicemail after waiting on hold for 30 minutes I would be asked for my information, then they said "please hold" and I was disconnected every time. Apparently this company is known for terrible customer service. I will NEVER recomend this company to anyone and will NEVER use it again. I am still working to try to regain my money. This company is a total scam!!!
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lightbulb23
March 24, 2010
Fraudulent Practices Never Buy!!
They do not answer phone or emails!!! I bought a spark plug wire set from them and when it arrived it looked great, except wrong part number. Essentially what they did is sold a cheaper set and lied about the part number claiming that, that is what their computer says is the same, it is not. I could of got the part they sold me from amazon with free shipping for $12 dollars less, and would not of paid extra to them in order to get what should have been a better set. All said and done they are not worth extra stress in my life so I kept the product as technically it does fit my car and I need it. However, I warn you never buy from them!! They simply do not care about customers, as I found out the hard way I called 6 times and sent an email. One time I got a person after waiting on hold for 45min. They lied to me about the part and hung up without even listening to my whole concern!!! Never Ever Under Any Circumstances would I recommend them, and I warn everyone else please heed my warning before it happens to you as well!!!
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JTRust94
November 24, 2009
Customer Service
I ordered parts from this company and got an email back days later that said my account was on hold. I called at least 30 times over a couple days to see what the problem was. The few times I wasn't sent to a voicemail after waiting on hold for 30 minutes I would be asked for my information, then they said "please hold" and I was disconnected every time. Apparently this company is known for terrible customer service. I will NEVER recomend this company to anyone and will NEVER use it again. I am still working to try to regain my money. This company is a total scam!!!
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jim rucker
October 9, 2009
free shipping
i orderd parts from partsgeek . they were out of stock did not recieve anything and was charged 83.88 on my bank card by freeshipping would like money put back in my account.
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marko4122
June 3, 2009
customer service
I ordered some parts from this company (Parts Geek) a few days ago and ordered overnight shipping and have yet to recieve the parts. I called UPS and they didn't have any information as to where my parts were. UPS told me to contact Parts Geek to find out where the parts were. I called about 15 times, sent about 10 emails to there customer service department, and left about 10 messages for them to call me back and I have still yet to get a response from anyone in there company. Even if it isn't there fault as to why I haven't recieved my parts it still does not give them an excuse to not return any of my messages or emails. You would think that they would try to give me some inclination that they are trying to do everything they can to help me find the parts (that I purchased from them) I ordered. I am so pissed off by their lack of customer service that I am going to let as many people possible know never to order anything from this company and or there other 70 names they go by. I will find them all and I will bash everyone of them on every website possible ie; my space, face book, etc.
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