If you happend to get the WRONG part from PARTSGEEK and you need to RETURN it ...You are- SHIT out of luck!
Good LUCK.

Sent me the wrong part (not even close to what I ordered), then was vague about a refund in their email and would not pay return shipping for their error. A REPUTABLE merchant would guarantee a full refund, and would probably not force you pay shipping for their mistake. This is either blatant fraud or just idiotic business practice. I suspect both. Only 'after-the-fact' did I find this site and these eerily similar complaints.

The only way to protect yourself from Parts Geek is to abstain from purchasing from them. Once they have your money, kiss it goodbye!

Don't even think about dealing with this company! It's imposible to call them through, always work only answering machine, they never call back, the same with email service. We lost time and money with this company. This company "partsgeek" is just FAKE!

Purchased a 2004 Wheel hub assembly they sent the wrong part!!! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: DON'T DO BUSINESS WITH THESE PEOPLE
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
• 157 complaints filed against business
• Failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• Length of time business has taken to resolve complaint(s).

Business Contact and Profile

Name: Parts Geek
Phone: (800) 541-9352
Fax: (856) 988-9403
Address: 50 South Maple Ave.
Suite 100
Marlton, NJ 08053
Website: www.partsgeek.com
Original Business Start Date: February 1989
New Owner Date: July 2008
Principal: Mr. Ray Henderson, CEO
Entity: Limited Liability Corporation
Type of Business: Auto Parts & Supplies-Wholesale & Manufacturers, Auto Parts & Supplies-New
BBB Accreditation: This company is not a BBB Accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ 08690-3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: [email protected]
Web: http://www.trenton.bbb.org

ordered parts for my daughters car and was sent an email that my order is on hold. I was asked to call the customer service number and after being on hold for ten minutes was told to leave a voicemail and the would return my call. Ive done this five times and no response. I cannot email becauce the email bounces as undeliverable. I will take steps to cancel the order through my bank. Would not recommend that anyone buy from here.