Partsgeek.com

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partsgeek.com

Partsgeek.com Reviews

conductor25 October 19, 2010
Customer Service
DO NOT DO BUSINESS WITH THIS COMPANY. Worst customer service I have received from an online store. I ordered two struts (The shock thing that holds the truck open) and one was missing the two bolts that attach it to the Jeep. Instead of mailing me the missing items, they wanted me to pay to return the strut, then reorder one. This wasn't my mistake it was theres and I have to pay more money and wait several weeks. I called to try to fix this and Chris tried to explain that the warehouse was in another state, so I said call them. Incompetent idiots and I hope they go out of business.
boxfresh September 17, 2010
POOR customer service
Wow.
I have contacted the manufacturer of the part I ordered 'just to let them know' the kind of people they have selling their parts. I have never written a review before, funny this should be my first:
I spilled some tranny fluid on my box and requested advice on how to proceed with my master cylinder core return.

Four responses later there is still no evidence that the people hiding behind 'customer service representative' (that's right - noone will use their name!) even understand my situation. In the first response they say a soiled box will not be accepted and offer no advice. The forth response was simply:
"Please use the same box if you are returning a core."
Oh yeah, along with:
"Thank You for Shopping with Us!"

My advice- pay a few pennies extra and get your part elsewhere.

Partsgeek apparently make up those pennies by sticking it to their customers.
fdimiche June 19, 2010
no refund on returned part
I received the wrong part from partsgeek.com. They issued RMA #. I sent part back. They never refunded my money. I can only assume they do the RMA to get their parts back, and then keep your money.

Frank
Davoodian May 24, 2010
No Customer Service
Ordered tail lights from them. One came broken, saw on their return policy that we have to file with UPS regarding broken parts. That was done and email was sent to them. No reply for more than a month. Their customer service # is a HOAX no one answers and then goes to the answering machine.
I have been trying to reach them for more than a month and still no reply. They have not even replied to the UPS claim yet.

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