So I ordered a part from PartsTrain via FedEx Ground. Well they set up the shipping to start from FedEx but to be completed by USPS. I unfortunately can NOT receive USPS at my townhouse in the mountains. So the day I was supposed to receive my order they sent it back to PartsTrain. I called customer service immediately and they refused to ship me another part. The only choice I had was cancel the existing order and get a refund, which takes at minimum a week to get credit, and re-process the order which is going to take another week to get. I asked if they would just ship me another part via FedEx (not USPS) via 2day without having to reprocess my order. Well... That's not gonna happen. VERY BAD CUSTOMER SERVICE!!!

I was ALMOST scammed into buying the full front bumper of my 2008 lancer gts. Normally the price is around 300, on the website it is marked down to $90, that alone made me wonder if it was real because it seemed too good to be true. So i talked to their customer support (if you can call it that) on their online chat help. I was talking to one of their car "specialists", and we had a long talk but to sum it up, he knew nothing about cars, he was asking if my 2008 lancer gts was the turbo model, funny thing is that none of the lancers come with a turbo. Only the ralliarts and Evolutions. Then he sent me a link that automatically puts a part in my check out, so i looked up the product number and the picture showed the lancer bumper but it was for the 2007 and earlier version (the 2008 looks completely different). Anysways, even though i already felt it was a scam i had my credit card out ready to buy it (i figured oh well i would rather take the risk if i can get this part for 200$ cheaper). then i searched for complaints about that website, and what did i find? exactly what i thought i would, people who got the wrong parts, parts for different cars, different brands from which they ordered, or BROKEN parts. DO NOT USE THIS WEBSITE.

Don't purchase from this company, they are just out to take your money. I purchased a replacement antenna for my 99 mercury cougar. The part they sent me is a fake. The cord is far too short and they are completely aware of the problem. However, they still sell it specifically advertised as a 1999 mercury cougar replacement antenna. Partstrain won't reimburse me until I ship it back - that's just fine, but they wont reimburse my original shipping or pay the shipping costs for me ship their mistake back to them. Their customer service reps are also in another country and hardly understandable. Do yourself a favor and buy from a different company.

Ordered molded mudflaps shown on their webpage as they were the cheapest online I could find. They sent flat mudflaps. They told me the picture is not the actual product and that no where in the product description did the description indicate they were molded. I responded that nowhere did they indicate they were flat. They say its my error so won't reimburse my shipping and handling to/from them. The way they have this rigged, the shipping is higher than the item cost. It costs me more to ship back then I'd get refunded. Credit Card won't dispute shipping/handling charges. STAY AWAY FROM THEM!

Parts Train, Partstrain, Partstrain.com. Do not order from this website. They will send you the wrong item and will not refund. I've attemted to obtain a refund for over a month and all they do is send emails stating that they will get back to me.

This is a rip off website.