|
lmjennin
March 12, 2009
No Refund
I ordered a Universal Hood Cover in November '08. Upon arrival I discovered it was what I needed. After getting hung-up on using Live Chatwhen trying to obtain return information, I called three time before I received an RMA number. I returned the package exactly as instructed. Since that time I have made NUMEROUS calls to customer service to either be told it is in-process or will be processed within 24 hrs. When I've asked to speak to a supervisor I'm always told there is not one available, but one will call me back shortly. It has never happened. I have filed a complaint with the Southern California Better Business Bureau.
|
|
|
L Bickers
February 20, 2009
Beware
In January I ordered a part, wrong part shipped, company said they were sending return label, label never received unable to get my $118.00 back. I have called, sent e/m's for days all to no avail, bummer.
Was disconnected when I complained on their chat line. I believe employees been trained to falsify information regarding sending labels etc. My concern is how many other individuals are being "taken" every day by a company that doesn't care about the consumer. With all the complains how do they stay in business. How does one stop them?
|
|
|
civic08
February 18, 2009
broken and incorrect part
We ordered a bumper which was "suppose to be brand new and an oem part." We received the bumper not only was it the wrong part it was broken and used. We called their customer service which was rude, told us to shut up and the worst part they hung up on us because they did not want to deal with the situation. Here is the worst part when we called the 3rd hoping they will not hang up on us again they refused to issue a refund. They basically stole our money shipped us a wrong and damaged part. We are know out $300 because their company can not stand by what they sell. How can this company still be in business? Unless you want your money stolen do not buy from this company. We now how to file a dispute with our credit care company.
|
|
|
December 4, 2008
Bad service
I ordered a clutch kit from partstrain.com that advertised having the flywheel included and verified that the fly wheel was included when I ordered the part. I received my order, but I was missing the flywheel. I was then informed that it was a catalog error and they would not send me the part I ordered. The website has now changed to state the flywheel is not included. Does this sound like bait & switch to anyone else? Should companies provide items that they agree to sell? Will never do business with partstrain.com again. Unethical company at it's finest!
|
|
|
November 21, 2008
Bait & switch
I ordered a clutch kit from partstrain.com that advertised having the flywheel included and verified that the fly wheel was included when I ordered the part. I received my order, but I was missing the flywheel. I was then informed that it was a catalog error and they would not send me the part I ordered. The website has now changed to state the flywheel is not included. Does this sound like bait & switch to anyone else? Should companies provide items that they agree to sell? Will never do business with partstrain.com again. Unethical company at it's finest!
|
|
|
September 9, 2008
Theft
I ordered 2 window regulators on Partstrain.com. The website advertised that the parts were in stock and ready to ship within 24 hours. My Visa was charged the full amount, promptly. After not receiving a "tracking number" via email, as promised, I called daily to the "customer service" department (which is nothing more than a call center with untrained idiots running it). Each time, they indicated my order was set to ship out that day and I'd get a tracking number later via email once it ships. 10 days later, after receiving the same story repeatedly, I canceled the order. The person said again I'd get an email with those details. I never received the email; I called again to verify cancellation and was told it didn't get canceled. I canceled the order again. I filed a dispute with my credit card issuer. These folks have nothing more than a theft ring set up. I'd rather have paid more and gotten a quality part and excellent customer service from a legit local business than have to have gone through 2 weeks of hassle with these frauds. Stay away from PARTSTRAIN.com or PARTSBIN.com; they're thieves!
|
|
|
January 18, 2008
No refund on returned part!
I ordered a distributor for my car on 11/7/07. It did not arrive in the promised 2-3 days, instead it took 10. I returned the distributor unopened according to Partstrain instructions and RMA #. I was then promised a refund within 4 weeks. After 7 weeks I still have not received a refund. I am exhausted talking to customer service operators who can do nothing. I am tired of being hung up on while waiting for supervisors who never answer and never return calls.
The refund remains unresolved. I would never recommend this company or their associate Autoparts warehouse.
|
|
|
May 10, 2007
Poor business practice
I ordered 3 parts for my pickup almost a month ago. I received the order but one of the parts was incorrect. The incorrect part had the correct part number on the package but was obviously mis-labeled. I called their customer service department several times and was told each time that my credit card would be credited with the amount of charges equivalent to this incorrect part. They didn't want the part to be shipped back because the cost of the part plus the shipping cost didn't warrant the return. In any case they said that I would be credited in 3-5 days. It hasn't happened. This company removes money from your credit card in one day but waits much longer to return it even if it their mistake. I believe this is a poor business practice. Also I believe that this company has a very poor customer service department. The people I talked to seemed to be very poorly informed and felt that they could make very few decisions on their own.
|
