I ordered a halloween costume from www.partycity.com, During this time they have a promotional offer for shipping cost. Ordered should be of minimum purchase of $60.00 to get a discount shipping cost. I ordered 3 items to meet the said amount and to be able to get a discounted shipping cost. I ordered on Oct. 22, 2009 at 9:39am eastern time and chose a NEXT DAY AIR for me to receive it by Oct. 23, 2009. The party city online store guaranteed that they will ship it same day if order placed before 1pm central time and order will be receive by Oct. 23, 2009 late morning or afternoon. I checked my order status and it's still in the WAREHOUSE as of 11:35 am on Oct. 22, 2009 until this time Oct. 24, 2009 6:59 am eastern time. The only way to contact Party city online store is by emailing them and they reply within 24-48 hrs.. The costumes that I bought should be used for a children's costumes party last Oct. 23, 2009 evening but I didn't receive my order so my kids weren't able to attend the party due to Party City's delay of the guaranteed service of shipping. They should not make a promotional offer that they could not guarantee their service. I'm very disappointed on how this online store give their costumers an unsatisfying experience of their guaranteed service. I think the promotional is a SCAM because they made their costumers ordered a minimum amount of P60.00 in order to get a discounted shipping cost that they can't guarantee the service of it!!! Hope there should be an action for this. Thank you.<br />
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Anne