Pass-Guaranteed.com did not honour their refund policy on the Microsoft practice exam questions I purchased!

On March 10th, 2008 I purchased exam questions for Microsoft exams 70-292 and 70-296. These two exams are needed to upgrade my MCSE 2000 certification to MCSE 2003. I have purchased exams before mainly because of the pass-guaranteed.com refund policy. I was expecting to receive the same quality I had come to expect from my past purchases at pass-guaranteed, but unfortunately I was quite disappointed after installing the exam engine. Despite the horrible quality graphics, the typos in every questions, all True/False questions being True, and other questions that were just wrong in the testing engine I decided to give it a go and continue to study using pass-guaranteed.com's testing engine. On March 31st, 2008 I failed both exams...the first certification exams I have ever failed.

Obviously I was frustrated at failing the exams, but I knew I could take them again, and I also knew I could get my money back from pass-guaranteed because of the pass-guaranteed refund policy. Or so I thought! I sent an email on April 3rd, 2008 to [email protected] asking for a refund based on the quality of the pass-guaranteed.com testing engine and the fact I failed the two exams. I also provided them with a scanned copy of the failed exam printout from the Prometric testing center. Here is the link to the Pass-Guaranteed.com 100% Money-Back Guarantee so you can see for yourself, and you can see why I had no doubt I would receive a refund. On Saturday April 5th, 2008 I received a response from Michael S. at pass-guaranteed.com stating I would not be receiving a refund because they "...have had great feedback with regards to the 70-292 and 70-296". What?!?!?! I went back and looked at the pass-guaranteed.com refund policy again just to make sure I wasn't missing anything. I couldn't find anywhere on their guarantee page that stated the customer will receive a refund except if we have great feedback about the exam they are requesting a refund for. Here is the extent of the refund qualification..."If any registered customer fails the exam once within 180 Days after your order purchase date, you will get a full refund for the total purchase price." Oh and these too... 1) Pass Guaranteed has the right to ask you to fax or mail the transcript if we think necessary. 2) Your 100% Money Back Guarantee applies to our Practice Exam Test Questions only, and not any of the Online Course Tutorials, Study Guides or Lab Scenarios.

I was on vacation during some of my responses and couldn't wait to get back and put this page together. I will be satisfied if I convince at least one person not to purchase any certification exam questions from pass-guaranteed. Before sitting down to write this I contacted PayPal to see if maybe they would hold pass-guaranteed responsible for their 100% Money-Back Guarantee scam. Unfortunately after filing a claim I received an automated response from PayPal saying their claims process only applies to shipment of goods. But it does state that the claim has been noted in the profile of the PayPal user you reported. Nice! So if you find this page after you have been scammed by pass-guaranteed.com and you purchased their product with PayPal, please file a claim with PayPal. Maybe we can at least make it more difficult for pass-guaranteed to process payments.

In my research of pass-guaranteed.com I came across an interesting link, apparently I'm not the only one who has experienced the pass-guaranteed.com refund policy scam. I was also trying to gather information about the company behind pass-guaranteed.com, Global Certification Courseware Ltd. Guess what, they don't have a real physical address! Well maybe they do, but it isn't listed anywhere on the Internet. According to their website the corporate headquarters is located at Suite 18 Shearway Business Park Folkstone • Kent CT19 4RH • UK. But that appears to actually be a management company of some sort, because there are multiple business listed at the same exact address. You can do a quick Google search using that address and see what I'm talking about. The development they say is their headquarters belongs to Glenmore Investments. I wonder if Glenmore Investments knows they are leasing space to a company which represents another company which is ripping off customers in the US?