Passport BMW

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Category: Automotive

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Maryland, United States

Passport BMW Reviews

BMWfan April 12, 2010
Overcharging/ unaware of service team
Called into the dealership to inquire about replacing a leaking valve stem which has a Tire Pressure Monitor Sensor (TPMS). The service guy automatically quoted a full replacement of the unit at over $250 not including labor. Mind you this is a tire valve stem.

I proceeded to advise that the sensor is working correctly and doesn't need to be replaced. The techs response that followed tried to make me seem stupid "the valve stem is attached the the sensor." I then advised that there is a valve stem replacement kit with a nut that attaches the stem to the sensor and I just need them to switch valve stems or adjust the one that was on the tire.

Long story short...The tech tried to make me seem like I didn't know what I was talking about and I just left the situation alone. Each time I take my car into service a problem has to be to the point of obvious before they will actually acknowledge that something is wrong. I dread the ridiculous excuses and constant back and forth before things are done right. I wish companies still believed in service and fixing things the first time.

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