Passport seva kendra bangalore is proving to be big inconvenience to people that convenience. I have bitter experience with them. There are lots of issues with new system. Sometimes I feel that old passport processing system at regional passport office wherein people used to directly go to passport office and stand in Q for 3-4 hours was much better than this pathetic "passport seva Kendra". They have following major issues
1) Inconsistency of information provided by website vs customer representatives at toll free number
2) Online booking system has lot of errors.
Issues in online booking of appointment:-I wanted to renew for current passport which is due to expire in Nov 2010 by tatkal scheme. I applied online and wanted to book appointment. On their website, no slot was available in next 2 weeks so I called customer representative. He told me that I can directly walk in to nearest seva Kendra from Bangalore and process application. However, I wanted to double check and called them one more time. Another customer representative told that appointment is must. So I booked date online which was available after 2 weeks ie on 10th of Sept 2010. A funny part starts here. Yesterday at night 7:00 pm I got call from PSK that there is issue in their booking system. It shows that slot is booked but actually it does not book and they asked me to reschedule my appointment to some other day. Now I am trying to find booking slots. There website shows certain timeslots available on 13th, 15th and 20th of Sept but when I try to confirm booking, it throws out errors saying “no slot available”. It seems I have to wait for another couple of weeks to just submit my application!. This is height of stupidity. This is pathetic situation!
Inconsistency of information provided by website vs customer representatives at toll free number
Their customer representatives are not well informed and there is lot of miscommunication which leads pain to common public. I wanted to renew my current passport which is going to expire in Nov 2010 by Tatkal scheme, PSK website shows that only two document required ie “current address proof” if current address is different than in existing passport and current passport. So I submitted online application with only those documents. However, one of the customer representatives of PSK told me that I need Annexure F and Annexure I also required even though current passport is valid and needs renewal. I called again to toll free number and there was a another customer representative who told me that annexure F and I are not required!. I am confused now which is true?
TO MY OPINION, THIS PSK IS REALLY HOPELESS SYSTEM AND CASUE MORE TROUBLE TO PEOPLE AND MAKES THEM MORE FRUSTRTED!
Regds
Avinash Atkar
Mysore