PassportsAndVisas.com
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Category: Travel
Contact Information
United States
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PassportsAndVisas.com Reviews
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Marco
February 25, 2010
Awful service
Passportsandvisas.com, an online service that does rush passport processing, has given me the run around for nearly 4 months. The company failed to process my passport within the promised time, then can't seem to mail my partial refund check. After numerous calls and emails, the owner in Dec. said the check was on it...s way. Today, 2 phone numbers---a VM (only) cell and a land line are out of service, leaving only the toll free ordering number. Online reviews posted on CitySearch are scary at best.
The front line staff in the toll free processing center try to help and are reasonable (though one of them was rude to me today and hung up). The staff have no authority, though, to issue refund checks, "only the owner can do that, " they tell me each time. And then the owner hides behind voice mail and difficult to obtain phone numbers. The owner puts the staff in a tough spot and the customer in an even tougher spot.
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Nick
April 25, 2009
took money but no service
I had a very horrible expereince with this company.
I had initially called to inquire about how long it takes them to turn a new passport application around.
I placed and order for my application and the very next day I realized that i could get it done faster by applying myself at the Washington DC office in person. I called the agency and told them to not process my application. The agency said they hadnt started processing and I will not be charged. Few days later a charge showed up on debit card.
I called to inquire again why I was charged and I was told it was a mistake and to expect a refund 1 month later.
I called at the end of the month but still no refund. I was told to talk to the owner directly --PHilip Diack 4047908921.
I left numerous messages, sent letters, complained to the better business bureau and no response and no money..
these guys robbed me off $169 a year ago and I havent seen a dime of my money
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Kdesai
January 21, 2009
refund
Awful Company. DON'T USE unless you want to throw away your money! They wrongfully cashed a check of mine, admitted it, and won't give me a refund! I've been trying to get a hold of someone to help me for 4 months! Nobody there knows what they're talking about or can help me!
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March 9, 2007
Horrible customer service!
I have been trying for almost a week to reach a human being in this company, and I haven't had any luck. I call during business hours and get a busy signal, and if I call after hours, it dumps me into the same full mailbox over and over again until I hang up. I've sent email after email, and have gotten no response, they charged the credit card for the order already, despite the fact that we've been trying to CANCEL the order.
We never sent paperwork over to them, so we didn't think they'd charge us for the services they never performed, but I guess they did. I'm not surprised at any of the other reviews on the board, and I did a News Search for their name and found this article:
http://www.click2houston.com/investigates/11204510/detail.html
Don't use this company!
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