I applied to have your company refund my bank charges on 11th June 2007, i sent all the relevant paperwork that was requested and filled in all the forms required, i had a brief update on the claim only after i telephoned to say i had no reply this was on 5th Novemeber 2007. It is now 14th June 2009 and i have still had no update, letters, telephone calls regarding my claim.
Please can you send me a letter or telephone me regards to this matter. I feel that i have been badly treated and this is not very proffessional as regarding your company

Regards
Patricia Debenham
REF Debenahm/87/CB80EG