On January 21, Jessica (the woman who answered the phone) failed to enter the correct number of days for safelisting and I was towed. After filing a complaint with the BBB and contacting the HOA, Patrol masters finally sent me "copies" of their citations they claimed they issued - a month and a half after I first asked for them. They never left the citations on my vehicle, and therefore, I never knew I was not safelisted. It seems that these citations came out of the blue only as a last resort to deter me. The only document I received was from the tow yard which indicates dates other than what they claimed for "non-safelisting." I have the cell phone records showing the call was made to safelist, but they won't budge on admitting their mistake. Has anyone had similar problems? If so, have you made any progress with them? I'm debating small claims court at this time.

I am fifteen years old and I travel through a neighborhood on my way to school in the morning. Me and my friend stopped there today to eat breakfast because school didn't start for another hour. This creep comes out of a Patrol Masters car and starts walking around us for about fifteen minutes. Suddenly I feel his hand on my shoulder and he turns my body fully around and starts screaming about how we're not supposed to be there and he's going to arrest us both if we don't leave the area at once. He didn't even ask if we lived there or anything (which we met one of our friends who IS a resident there). So we leave and I turn around and this man is checking both me and my friend out, head to toe. I've never felt so harassed or violated so we called Patrol Masters to make a complaint. They didn't take us seriously because we're kids.

I received a Notice of Violation for "Non Movement of Vehicle: stating that This Vehicle is now be4ing monitored. After a specified period of time, the patrol officer will check back on this vehicle and if unmoved, this vehicle maybe towed at the vehicle owners expense. THIS VEHICLE IS MOVED EVERY DAY ! It is driven to work for a period of 8 - 10 hours each and every day. It is however parked within the same 3 spaces every night due to the size of the truck. How often does it have to be moved ? According to my HOA Rules and Regulations for parking it has to move within every 72 hours ! That is 3 days ! How do they know if it has moved if they don't mark the tire, do they take pictures ? Perhaps they should come out during the day and check to see if it has moved. While they are at it, they could tow the other vehicles that park there on a daily basis that either live or work in the building next door to ours. They DO NOT have a parking sticker, and they are NOT Guests of any residents at this Building ! Is this not part of what their duty as a Security Company is ? That is what is stated in all of the paperwork I received when I moved in as a new tenant. I am trying to submit this but cannot because it will not give me a complaint code ! Clever...

I currently live in the Monaco Townhouse Community in Anaheim, CA. I came home from a family party on a Friday night, at around 3:00am. Due to the holiday, my neighbors trash cans were in front of our garage and we decided to part outside in the visitor parking lot. When I woke up the next morning, my car was missing. In a panic, I called the police department because I thought someone might have stolen my car. However, I found out that my car had been towed by my own association!!! I called them quickly and the patrol company informed me that they towed because I did not have a permit. Yes, that is true I did not have a permit-however, it states that we are supposed to receive a warning, which I never did. In fact, they stated that I had two warning- two months ago, that I was apparantly sited/warned about. THIS IS NOT TRUE!!! I was never warned or sited and in fact, I rarely park out in the visitors parking. I just think this is crap. I never cause problems in the community and I always safelist any visitors vehicle. In fact, my roommates car has been out in the visitors parking for two days with out being safelisted and has never received a citation or has not been towed! I really feel that the inconsistency in this company doing it's job is ridiculous. Basically it doesn't make sense that they can tow one person and the person that is sitting right next to them in the same parking lot-who has been there for two days with no citation, doesn't receive one and is not towed!!! Someone really needs to do something.