I bought a dog bed online through pawprintsshop.com on 16th February 2009. I have the receipt but have still not received the goods. I paid $18.00 for international shipping as I live in the UK. In March when I emailed them (as of course they do not have a contact phone number!) they told me there'd been a death in the business and they were behind with sending out products to customers but if I was happy not to take a refund, they would send it out the following week. It is now mid-May and I have still not received the product. I sent an email at the end of April asking for a refund and no one has got back to me. I'm not sure how it all works on the web but I feel very angry that I have paid for a product that I just haven't received and it looks like I will never receive. In essence they have stolen $128.50 from my credit card in February and I'm now not sure what to do.