We've taken our dog to Pawz and Claws before, I noticed that they shaved her too close to cause some nicks but decided unfortunately to return recently for a grooming. She was acting strangely so we brought her to the veterinarian who was appalled to see that her floppy ears were encircled so tightly with a rubberband bow that her blood circulation stopped. We are waiting to see if her ears will have to be amputated, hopefully the medication will help and we will avoid surgery. She was in so much pain that she was given morphine for relief.
I called the groomer to alert him about our dog and the possibility that this may have happened to other female dogs on that day. He was immediately defensive, said that he was the one that put the bow on our dog and he would never do something like that, I never accused him personally I was just making him aware of what happened to our dog. Actually he lied. When my daughter picked our dog up she asked him who serviced her and he told her his girlfriend so my daughter gave a tip, which he proceeded to give to his girlfriend. My conversation with him ended when he told me I was pissing him off.
We put our pets in the hands of who we think to be competent and compassionate, this incident is appalling. The groomer didn't express any concern for our dog during the short conversation I had with him, his tone was angry and defensive.
Please be careful if you decide to patronize Pawz and Clawz in Great Neck, New York.