Dear sir, my name is amanda i live in lufkin tx, i would like to complain about manager of payless in lufkin mall every time i go into that particular store manager is on the phone with really bad attitude. i was there last week n needed some help she just ignored me when i went to counter n asked her again she simply told me they r out of product without checking it. i talked to other girl who work there the next day about her and she told me you can talk to superviser but it wont help because he is really close to her n covering her when ever costumer complains i would appreciate if someone talk to her regarding her attitude and costumer service. thankyou.

I bought some shoes from payless.com on December 2nd. I chose to ship to store as to not pay extra for the shipping which would make the pair of shoes I was getting on sale, the regular price. I've been waiting and waiting to hear that they were shipped, I thought maybe they don't tell you when they ship since it's going to the store. So I emailed customer service saying in the email I know it will take 14-17 days but is there some way to know where my shoes are. They replied that it will take 14-17 days and I will get a call from the store once they arrive. Real helpful.

Today I received an email saying they shipped. It's the 15th. So now I have to wait another 2 weeks at least before I get the shoes. I have no idea if it always takes a full month to get shoes, but this is ridiculous. I didn't even want to get them online but every payless store that I went to, no longer had them. Had I known that it would take this long to get them then I wouldn't have even bothered. These are shoes that I needed for work.

Needless to say, I'm very upset and I suggest that if you're going to buy from payless online to just have it shipped to your house. I would think they'd move a little quicker if it's going to your house.