I made a purchase through them and cancelled prior to shipping of the product, until today I have not recived the money. They claim that the seller has not sent the money for them, and if they don't send the Paymate will not pay me. They arbitrate the transaction and not liable for nothing!

The service is primary, they report that take up to two days to reply, which is absurd, but in fact, they often take more than a week!

The site is terrible and works with other dishonest sites like as www.trendy-fashions.com.

I have been with Paymate for approx 8 years, it use to be an excellent company, but not since about 2 months ago. Here is my latest experience with them
1. 6 months after purchase i get a charge back, i refuse to allow Paymate to issue a refund and ask them to explain. First email stated that security system is very good and it did not pick up on any problems. I did not accept that, hence if there was no problems, and items were posted with proof then too bad. In response i was then told that the details do not match to the bank. So Paymate accepted payment even when personal info did not match card holder.
2. I asked paymate to issue partial refund. 2 weeks later i get email, they have debited my account and will refund within 24 hours. 4 weeks later customer still has not received a refund. Customer and myself both sent emails-all gone un-answered.
3. With that same chargeback, i advised Paymate that i do not authorize them to debit my account. Same night my account was debited. Had to contact the bank and bank took back the money
4. Got payment which i asked to cancel about 30 mins after getting it, sent email asking to cancel and refund. Few hours later received email from Paymate confirming the receipt of email and matter has been escalated to refunds. 24 hours later get email, confirmation of payment into my account. 7 days later refund still not processed.
5. On that same day(chargeback story) was meant to get some money into my account, but none came through. Called Paymate and was told they had bank connectivity issues. So there was no issue to debit money, only to credit money.

Now filed complaint with the Ombudsman and still nothing is fixed and not even an apology or refunds to the customers.

So be aware and if anything stay away from Paymate.

I opened a PayMate account, hoping to switch to them from PayPal, to receive $22 for the sale of an item at ebay and its postage.

Item sold June 6, 2010. Received the PayMate notice that buyer paid. Within seconds, another one - payment cannot be accepted for security reasons - $22 FROM CREDIT CARD WITH NO LIMITS. In 4 days, after much back and forth wrote to the buyer, but not to me that payment had gone trough. Kept talking about security FOR A $22 cc payment.

Have never sent me an email message, telling that the payment had been received and I should ship my item to the buyer. But, at long last, confirmed int he email that payment had processed, saying that, because of the problems with their web site, I did not get the promised message. When I asked why the payment still not marked at ebay as received, the answer of the alleged VP of sales, marketing, and client services, Greg Quinn, was that ebay had been working on this well known problem. There was no answer to my remark that they can wait for a long time for their competitor to fix the problem

First told me that my payment would be deposited to the bank in a few days, because they need time 'to establish relationship with me". Then that payment would be deposited June 14, 2010, This is after they had confirmed my bank account !!! And this is for deposit of whatever is left after they took their fees.

On June 14, 2010 they told me that my payment "cleared".

As of today, June 24, 2010, they made no deposit to my bank, they closed my PayMate account without my permission, and nobody replies to emails, asking of whereabouts of my payment.

The alleged VP of the alleged customer service is rude beyond measure and incompetent beyond 10 measures.

The web site design leaves much to be desired, but presently it does not matter, because, it looks like, the web site is for conducting fraudulent operations

I hoped PayMate will straighten PayPal out, providing healthy competition, But they are worse than PayPal, which I did not think could be possible