i requested a refund from www.drivershq.com/, their software did not work.they keep sending me the msg below.beware of this company they are scammers!

Wed, November 3, 2010 11:14:24 AMUSB Device Connectivity Problems [ ref:00DAIfrC.500A4Sbi8:ref ]
From: PC Drivers Headquarters <[email protected]>View Contact
To: "[email protected]" <[email protected]>


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Case Number: 00277993

Regarding Question: Re: Refund Request

11/2/2010


Dear KELLY o'brien


Thank you for choosing our Driver Update Software to assist you with fixing the issue of missing or out of date drivers on your PC. Note: If the solution below does not resolve your issue, please respond directly to this email as a point of reference so that we can escalate your case within out support team.


Please review the following help information regarding your problem:

Please make sure that all available updates related to the device and your motherboard are updated using the driver update software. Most external hard drives are USB plug and play devices and do not require driver installation.


If a USB device has not been used for some time, a “suspend” action may be placed on it by your operating system. Please try these fixes for this issue.


Fix 1: Unplug the device from the computer, and its power supply if it has one, and then reconnect.


Fix 2: Open your device manager, remove the current driver, then reboot your system, and install the available update from the driver update software.


Fix 3: involves editing entries in your registry and should be done very cautiously and by experienced users.


a. Click Start, then Run

b. Enter regedt32.exe and navigate to HKEY_LOCAL_MachineSYSTEMCurrentControlSetServicesUsb

c. If a USB key doesn’t exist, create one and create a new DWORD value called DisableSelectiveSuspend and make its value 1.

d. Restart the PC.


Please let us know at your earliest convenience if you are having any trouble with the information provided, or if you have any further questions for us. We are here to help you keep your PC running properly. Please reply to this email which helps to provide a point of reference.


Best Regards,