I had steered clear from PC Richards after bad experiences years ago but decided to give them another try especially since the store is so close to my home;.

I went in on a Monday and ordered a General Electric freezer (Ice Box)'. This was supposed to be a surprise for my parents from myself and my sister|. The salesman was fine- although appeared to know little about the product, . I scheduled to have it delivered on Thursday morning (today)'. I had to schedule it later than I had wanted because the salesman said they were getting a shipment of the freezer I wanted on Wednesday!. Keep in mind, this needed to be a specific day and time because it was a surprise:. The company called the night before and confirmed the delivery for a "GE Freezer". To my delight, they called a half hour before coming that morning and delivered on time! I thought "This is great! My feelings for PC Richards may have been redeemed!" The delivery guy showed me a paper and a line to sign on, which I did, and left.

As the truck pulled away, I opened up the freezer and realized that the freezer was far smaller than the one I ordered and it was a Frigidaire! I immediately called the delivery men and they said "well you signed the form". Yes, I did, because you showed me the line to sign on and nothing more. The box the freezer came in said "FREEZER", that's all, not "Frigidaire Freezer". I then hung up and called the store. The girl on the phone obviously didn't want to deal with the situation and passed me along to this nasty manager James who acted as if it was MY fault that this happened. He said "On the bill it said Frigidaire" I said "Yes, but the girl called and confirmed for a GE and if you look at how much I paid, you will see that I paid for the larger, GE model!" He then said "Well you shouldn't have accepted it". I didn't know! The delivery men were in and out in seconds and I didn't even get a chance to breathe! The manager then realized that they did make the mistake and proceeded to figure out how to "swap out" the right order for the wrong one. Keep in mind, he was not apologetic AT ALL, he sounded as if he had better things to do. He then said that "the trucks were out for the day and they will have to deliver tomorrow"...the day when I couldn't have it delivered because everyone would be home. I had no choice but to say "Okay fine" and hang up.

I then went out to run errands and happened to pass the store and noticed the truck with the same delivery guys that delivered the freezer outside of the truck just hanging out. So clearly there were trucks available. I then called the salesman George who sold me the freezer and he was very taken back by everything. He put me on hold for five minutes and then proceeded to ask if he could call me back. When he did, he said the earliest they could get the freezer to me would be tomorrow because "all the trucks are out"...no, they're not. He also seemed surprised to hear that the girl confirmed for a GE. Why? That's what I ordered and paid for!

What I believe happened was they did not have the model I needed in the store and quickly had to scramble to find one in time for the second delivery (I'm sure that's what the salesman George did when he had to call me back). They tried to pull a fast one and deliver the wrong freezer hoping I wouldn't say anything. They should have just said that they wouldn't be getting my freezer in time for Thursday and push it back a different day.

What makes me most angry about this whole situation: 1- They never offered to reimburse me for the $50+ shipping charge. 2- They never apologized, they just made it seem like it was my fault and like I was bothering them. 3- They should have gone out of their way to deliver the freezer on the day they had promised, especially given how close my home is to the store (approximately 2 minutes away).

I'm supposed to be getting the freezer tomorrow, although they couldn't tell me what time bracket. Everyone will be home so it will be no surprise. Moral of the experience- I should have trusted my instincts and not gone back to PC Richards- and never will again.

I spoke a representative named George and started to explain to him my issue. he then cut me off and said I had to call the service department. I told I did several times and they where not helpful, he than said to he understand but the are really busy with issue of people with refridgerator and air condition issues, so I asked him so my issue is not important and I take that offensive and I paid my money for my product. He said he understand but they are overwhelmed with calls. I told that is not my problem and I need assistance with my oven. He again said that I have to call the service center. I told him that he had to call himself and get a supervisor of that department

PC Richards Complaint
Went to PCR to buy a Sony LED LCD (KDL55NX810). Good price and they told me they had a few left in stock. Gave them my credit card and they said they'd call to arrange delivery because in the intervening minutes the last one at the local store was suddenly on hold for someone else. No problem, though, because there were several others in stock at another store about 40 min away. Two days later I get a call that the other units are all on hold for other people and it will be 3 weeks before they get more in. In the mean time they've charged my card $2295. But they're willing to sell me a similar unit with "exactly the same features" for the same price immediately. The unit offered is the KDL55HX800 which is one model DOWN and sells for $200 less everywhere. (Costco has it this week for $1595.). I tell them forget it and give me a refund and 7 days and three phone calls later am still waiting for the credit on my card.

I purchased warranty for my dishwasher and i was told that anything happened just call the store and a problem well be fixed immediatly or appliance will be replaced. I paid my money but when i need to get a sevice i did not get it. It took me 4 weeks to make an appt.only one time technician came but he could not repair dishwasher.when you call customer service they do not return your call, when you ask them to talk to manager Charlie .they just put you on hold and never come back. I found this service very unprofessional and do not know how I can solve this problem. I was transfered from place to place but still no help.

On president day they had a sale on a Maytag washer and dryer, for less than half price. We went there, purchased them and set a delivery date. The day before delivery, we called and found out they didn't have those machines and would be unable to get them.

They were willing to substitute another machine, a "better" machine, but it wouldn't come in for another three weeks. After much discussion, they finally agreed to sell us the floor models at a reduced price.Charlie ok the prices. I feel that if they didn't have the merchandise in the first place, they shouldn't have put them on sale. This was a form of bait and switch. They had no intention of selling the merchandise they had advertised, it wasn't available.