I bought a netbook for my daughter after 16 weeks the pin on the charger broke and i returned it only to be told my daughter must of forced the plug in too break it. The manager of the store was very unhelpful as was the customer service person on the phone both called mark. I then phoned dell who sorted my problem in seconds what a change. I will not be using pcworld again and as I work in a school I will be advising my parents not to either. They were rude and very unhelpful but reading the rest of the complaints a lot of people wont be using them again.

I bought an Acer Aspire laptop from PC World as a business customer. After 11 months the display failed so I took it back to the store hoping to get it repaired, they told me I had to phone the PC World business customer services department on 08701 664666 which I did. The woman who answered was quite unhelpful and told me that the warranties were handled directly by Acer, she gave me the number. I phoned Acer on 08700853100, Acer told me that they had sold the warranties to ‘Tech Guys’, and I had to contact them, so they gave me the number.

Next I contacted ‘Tech Guys’ on 08709013000 and after selecting the appropriate options I spoke to someone who asked for the sales details from my receipt, these I gave but they could not trace the computer from these details, I then mentioned that it was a business account, they then told me that I had to contact the business service number which was 08709014000, so this I rang. I spoke to someone who said she would put me through to the correct department, but I was put straight back to the extension I had originally called and had to go through the process of giving details of the receipt again and then be told again that there was no record of the computer. I was then told that I had to ring a different business number 08448006030, so this I did, I did get through to the service guys this time, but of course there was no record of the computer; I was asked for the model number which I gave, but told that there was no record of this model number. By this time I had resolved NEVER to buy a computer at PC World again and NEVER to buy an ACER computer again either. The whole service setup is a COMPLETE shambles.