I purchased spydoctor from this site, and downloaded it. One year later I receive a renewal invitation. It instructed me to go to their website to "update" my preferences. I went there because I did not want to renew the software, so assumed it would be easy enough to do. Wrong! As I attempted to "log in", I was told a password would be sent to my email address. It never came. Instead, when I did not receive it, I went back to their website to find that my credit card (which they kept on file) was going to be charged TODAY for the renewal. I was told, "Don't worry, relax, your software is being automatically renewed." There were no phone numbers, no live chat without a license number, asked for that to be sent to me, they sent me the license number for the NEW software that I just paid for, it was a circle that led no where. These people have a closed system, and once they get your c.c. number, you are virtually helpless to make contact with them. I will have to contact my c.c. and go through the hassle of disputing the charge. What a racket!