I ordered a computer from this company on April 30th. I never received the item from this company and yet they are billing me for it. They are ruining my credit. I called them 5 times, and emailed with no response. They have reported my account past due to credit agencies.

I am now trying to save what's left of my credit score.

I purchased several items from Peach Direct over a one year period and every time I paid for an extended warranty, it was like pulling teeth to actually get a copy of said warranty. They would say it had been mailed, but it hadn't. I still have two warranties I paid for and never received (even after contacting them several times). Now the company website has disappeared and there is no recourse...no way to find them.

My name is Rosa Anderson, my husband Melvin is the original account holder. Melvin added my name through GE Capital, in addition to having a credit card issued. GE Capital verified I was authorized on the account Monday “March 5, 2008.”

I ordered and received a HP Pavilion Media Center on February 14, 2008. I had a programmer install my computer on March 3, the system went down, and my programmer "Rick" made contact with HP through a computer chat. The built-in system recovery did not work. Rick and I were referred back to Peach Direct, I was assured a system recovery disc would be mailed out on Monday, I also advised the CSR the monitor was incorrect, I requested a 22', I was assured a supervisor would get with e on Monday to resolve the issue. Monday I called and spoke to Eliser she refused to speak to me, stating I was not authorized on the account, I asked for her "LCOM" or "ACOM" Local or Area Manager, Eliser refused, she stated they were not available, which was a Blaydon "lie", because she never asked can I please get a call back number from you, and once my manager or supervisor is free they will make contact with you. Melvin and I called Monday evening, and spoke to Ali, she refused to assist me as well, I asked for her manager "Kevin", once again I was told the disk would be mailed and someone would make contact about the monitor. I emailed Peach Direct twice on Monday and once on Tuesday, as of today, no one has made one contact with Melvin and me to try and resolve the issue. I called Peach Direct on Thursday "Rosalyn" once again she would not speak to me, Melvin was past fed-up, he advised "Ali" to speak to me or send a return label for receipt of the computer. Without the 'System Recovery Disk, I'm not able to use the computer. I asked "Ali" for her LCOM or ACOM name, she refused to give me the name. I asked for a supervisor, I spoke to Bryan Fury, he referred me to HP, I asked for the Director of the center to send an email outlining the horrific chain of events, and he refused as well. I called HP and spoke to Peter he stated he don’t know why Bryan/Peach Direct referred me to HP about swapping monitors, I would have to go back through Peach Direct.

I will be forwarding a copy of this email to the Utility Commission as well. I work for a prominent telecommunication company; this by far is the worst customer service I have ever dealt with in my life. Your customer service reps and managers are constantly giving out felonious and erroneous information. On the main Peach Direct Site: under Complaints, you have the audacity to say: "Customer Satisfaction" that is truly a travesty.

Within the last month I placed orders for a video card and two different Microsoft software products. Both orders were shipped
in three days. One arrived two days after shipping, the other the next day, both via UPS ground. I've never had a problem
with Peach Direct and will continue to order items from them. Their prices can be a little high, although the video card was
competitive with several other online merchants.

Ordered camcorder on 12/5 for Christmas. I found out on 12/13 when tracking was finally updated that it was backordered, but hey I am getting an empty case. It shipped and I am getting it on the 17th. When I spoke to customer service I have to admit she was very nice but could not help me at all. I asked for another product and have it expressed shipped so I can still give it to my wife for Christmas but was told they are not capable of doing that. Seems to have true customer service you need to go out of the box sometimes. Well I guess I need to go shopping now and make other arrangements.

Merry Christmas