Hello, I ordered from Peach Direct a Toshiba laptop and Hewlett Packard printer. I received both in a timely manner. I did have a problem with the printer, I contacted the manufacturer and they replaced my printer by Fed Ex within 3 days. I had read (after my purchase) the many complaints about Peach Direct, but my experience was fine.

At the time I needed a computer & printer for business purposes, but had no money and not great credit, so Peach Direct was very useful to me for this purchase. I was later able to pay the bill in full, but I would not buy from them again because of the inflated prices and interest rates.

After placing an order with Peach Direct, I then did a little research, and discovered several complaints about the company. I found several posts stating to contact Dean Kim ([email protected]). After E-mailing him my concerns, he called me back and assured me that my order is being handled. Sure enough 6 days after I ordered the TV, it shipped out. I received it in 10 days after ordering it. I can not attest to what happened to other people, but my experience with Peach Direct has been great. I have since placed a second order with them for a PS3.

If you have any concerns contact Dean, he has returned my phones calls usually within 1-2 days, most of the time within a couple of hours.

I just want to say that I got very nervous after reading the numerous complaints about this company because I had just placed a $1800 order for myself and hadn't heard anything about the status of my order.But after I read about another customer contacting Mr. Kim who helped him with his order I did the same and I received my hp pavillion notebook just after emailing Mr.Kim and it came with everything needed and expected with all the up to date software and was everything I expected it to be.I also ordered an ipod which I have yet to receive but I am pretty confident that that too will arrive soon after.So this isn't a complaint and Mr.Kim assured me that the problems around the holidays last year and any since then have been corrected and so far I see no reason to disbelieve him.So again just wanted to make anyone who was going to order or has ordered from this company I say go for it! They worked out alright for me no problems so far. Anyway thats all.

Take it from me, DO NOT DEAL WITH THIS COMPANY, unless you don't mind endless e-mails and telephone conversations in an attempt to finish your business with them. Someone please contact me if you know anything about a class action lawsuit against them, I will gladly take part. I'll leave it at that, my decision is based on my experience with them, which can be viewed in my complaint to the Better Business Bureau.

Complaint Details

PeachDirect
11766 Wilshire Blvd Suite 800
Los Angeles, CA 90025-6563
Contact: Ahmad Shaker, Operations Manager
Phone: (310) 478-3008

Zane Longden
727 NE Riddle Drive
Grants Pass, OR 97526
(541) 244-0768
[email protected]

This screen displays the details of a specific complaint, with the colored hint indicating the complaint’s current processing status and available actions, if any.

Complaint
Complaint Classification: Selling Practices

Complaint Description - Posted 6-22-2007

Placed order on April 22nd for 3 items. Received first 2 items ok. The 3rd, a camcorder was delivered on Friday, May 11th. Upon opening, I was sorry to see they had sent the wrong model camcorder (not a Canon Elura 100, but a Canon DC-220). I called that evening and was told return labels would be printed and sent out to me within two weeks. (I was told this was the process because they ship product from several fulfillment centers) I have proceeded to call every week several times. Near the end of May, I found out that the camera I had ordered was on "backorder" and expected it to be instock June 5th. I was assured return labels would be to me by then and my incorrect product would be on its way back by then. This did not happen. Since then I have had no luck in getting them to produce return labels for me and I am upset that I have been charged on my credit account with them and have been paying interest on this purchase for several weeks.

Complaint Summary

Sent me the wrong product (camcorder, correct brand, wrong model) Been contacting PeachDirect for over 5 weeks to return and receive correct item.

Resolution Sought

Send me the (wrong) product return labels (they said would take upto two weeks to get, it has been 5+) so I can send it back. Then I want the correct product that I ordered sent. I would also like to request a refund of shipping charges on this item. I want this done now, not next week, not next month.

Additional Information
Date Problem First Occurred:

5-4-2007
Product or Service:
Model Name or Number: Canon Elura 100
Date Purchased: 4-22-2007
Order Number: 106109
Amount Paid: $549.00

Company's Response
Initial Response - Posted 7-11-2007

Sent return label on 7/9/07,for:canon 1.33-mp minidv camcorder (15098), expires 7/24/07, tracking info# 1z577y0e9045353583

Initial Response Summary

Sent return label on 7/9/07,for:canon 1.33-mp minidv camcorder (15098), expires 7/24/07, tracking info# 1z577y0e9045353583

Consumer's Rebuttal
Rebuttal - Posted 7-13-2007

According to the tracking info from UPS on 7/13/07, 5 business days after they were supposedly sent, all they have received is billing info for the shipment but not an actual shipment yet! The return labels have an expiration date... so they better get them in UPS's delivery system! Also the company lists the return labels as "for:canon 1.33-mp minidv camcorder (15098)", this is incorrect and causes some concern. That is the CORRECT product that I ordered and never received. The return labels should be for "Canon DVD Camcorder with 35x Optical Zoom (16450)" as this is the INCORRECT product that was sent to me. They had better accept the return even with this discrepancy.

Company's Final Response
Final Response - Posted 7-17-2007

The tracking info are for the Return Labels we sent to the customer, which by the way were activated on 07/16/07, with estimated delivery on 07/19/07, as soon as the item is received on our warehouse, then customer will receive appropriate credit.

Still not resolved as of 8/6/07, have received wrong item back but have not sent me the correct one yet. I have e-mailed Dean Kim as others have suggested too... planning on filing another BBB complaint on 8/10/07 if I still have not received my camcorder I ordered nearly 4 months ago! IF YOU HAVEN'T PLACED YOUR ORDER, DON"T, YOU"LL MORE THAN LIKELY REGRET IT!

I ordered a plasma tv on 2/28/07 and i received it on 3/12/07. I started to take the things out of the box and i noticed that it was missing a stand to hold it up. So i called the company and told them. Well i had to leave and when i came back i took the television out to finish inspecting it and i noticed the screen was shattered. I immediately called the company and told them since i had 10 days to inform them of the problem. They told me that they would have it picked up and once they received it then they would file a claim and i would be sent out a new one. On march 12,07 they picked it up and they did received it because i called to check up on it. As of now they have yet to send me a new one. When i call they tell me that they have already submitted a claim to the claims department and once they take care of it then i will be receiving my television and for me to call back next next week. I call back and they tell me the same thing. Yet i am still being charged every month for something i don't even have. I call back every week and here we are in july and nothing yet. I have talked to supervisors and nothing is helping. They are a big rip off and something needs to be done.