I was approved for 1,000 of credit i order 3 xp game console i am still waiting for tracking and confirmation number since june 11 and i call them and they tell that takes few days and other thing you has to pay for delivery for each item and a lot i thing thats to much money you paying double thats not right they have to fix that.

I placed an order with peach direct on 3/25 for a gucci watch for my sister, at which time i was told the product will be shipped within 2 to 3 weeks. I waited and waited and finally by 5/15, i ran out of patience and i called to find status. At which time, i was told to expect the product by the end of the week. I waited and again nothing. So i called them and i was told to call after 5 days as they had no information. I called after 5 days and told them, i needed the product by 6/10 if not, i did not need the product as it was a birthday gift for my sister. They told me, if i had a problem then cancel the order but at present they had no information and i was asked to call after 5 days. This went for a while and finally on 6/13 i took their advise and canceled the order on 6/13. I asked customer service to give me verification # etc to confirm my order will be canceled. But i was told, no such thing will be provided and peach direct will cancel the order. I accepted this in good faith.

On june 15th, i came home to find a package from peach direct, i did not open the package and immediately called peach direct to find out where i can send back the package, but i was told that since i accepted the package i was liable. But i told them, i did not accept the package, since i was not here when the package arrived which clearly shows on the ups log that i did not sign for the package. But the customer care person did not care for my explanation and kept repeating it was company policy.

I again called today at 5.59 am -6/16 and told peach direct, as per the satisfaction guarantee statement, it clearly states, that the customer can return the goods within 15 days upon receipt of package, in which case they will be provided with a refund. So i asked them, where should i courier the package to? They told me, they will send return labels and only upon receipt of return labels can i return the goods. When asked when will i receive the return labels, they informed me it will take 2 to 3 weeks!!, but then i would have missed the 15 day deadline. Since, so far this company has not exactly given me confidence in their ability or professionalism, i informed them, i would rather ship it at my expense and asked for confirmation of address. But they refused and was told to wait for return labels!!

So what happens, if i don't get the return labels? Also in the of chance i do get the labels and return it, and then i am told that i missed the deadline? Has anyone gone thru this before? How do i resolve this situation? Any help will be highly appreciated!!! I wish i had never heard of this company!!!

I purchased a Microsoft Zune in March I received it March 21, I placed it on charger that night and the zune does not work. I contacted Peach Direct they said they would send out shipping labels to have Zune picked up said it would take 2 weeks. I have been calling every two weeks since then get the same story every time it has to sent to another department for the labels to be sent. Last time they were going to send to there customer service rep to get this taken care of. I have lost all faith that they are going to stand up for there products. I just wish someone would stand up and take charge. Since I am making payments on time for a product that does not work.

I bought a play station 3 on April 20, the playstation has some problem that I can not play with it, I called SONY and they told me to replace the play station.

On April 21 start my nightmare. I called Peach Direct’s customer service and they told me to wait for a return label to return the playstation to PD. We are on May 22 and I still waiting for the return label. I asked for another solution and customer service told me that the only way is to wait for the return label. I spoke with a supervisor yesterday, and he told me to wait another 5 days. I think this is a fraudulent service, and WHY? Because I have already paid a quota of 50 $ for the playstation, and I CAN NOT USE IT.

Another issue is that in my account THEY CHARGED TWO "play station 3" instead of just one, and this thing affect my credit score.

I swear that after I wake up from this nightmare, I’m going to cancel my contract with PD, and NEVER back to buy something in this store.

I ordered an HP computer and an LG monitor on 4/17/07. I was excited that the payments would be low as my husband and I are starting 2 companies with no capital, so money is rather tight. 7 Days later, I received the tower and the office 2007 packages, but not the monitor. About a week later, I called customer service, and was told that I had to wait 3 business weeks, and since I had a business to run, decided to switch to an HP monitor thinking it would be delivered sooner. Well, it wasn't delivered in 7 days, or 12 days, so I called customer service, who couldn't provide me with a tracking number. Since I was anxious to get to work, I used my husband's computer one day, and came across this website. I took the advice to email D. Kim, and explained my situation. You can't run a business these days without a computer. Well, I got it the next day, and it did have a UPS shipping label that said it was scheduled to be delivered just 2 days later. The computer works great, and I haven't received my first bill yet. As I explained before, I am self employed, and work as the Client Services Director for our telecommunications company. Customer Service IS my profession, and I did address the issues I felt were hindering Peach Direct's success. I believe that they are growing at a faster rate than they can keep up with, but every company does go through those issues. Call D. Kim, tell him what your issues are, and give them a chance to make it right.

D. Kim
(310) 478-3984
[email protected]