I had purchased a Peachtree patio door about 8 years ago. I paid almost $3, 000.00 back then. I thought I was buying a great product and buying with a co. that had great service. Well now that the Mortise lock has broken over a month ago and I have been sent the wrong instructions and wrong parts to replace it. And dealing with their customer service has been an experience I have spoen with 2 different supervisors that have been of no help. I have never seen a co. that doesn't know how there products work. I know what parts I need and how to fix it but its not possible.

Peachtree's support is appalling. I have run the program for years (gone thru 2 previous upgrades). This time around: (1) had to wait almost a WEEK to get the info needed to download the program when purchased as a download (ridiculous - should be instantaneous, that is why we buy the download version...); (2) Every time I call they are unable to cope without my customer number (can't they look it up?? I sometimes call from work or somewhere where my file is not...); (3) 2 months ago, cust service had NO IDEA if the verision I was buying will work with Windows 7, or if a paid upgrade witll be required; (4) a couple of months into using the program, got a messaging saying "only 5 more uses unless program is registered". Went to register it, got an online message saying it is already registered (but of course, the computer doesn't know that). Hours for cust. service are only weekdays (which is BS in a 24/7 business world).