I am trying to organize complaints against Peak Potentials Training, as I am also trying to get my money back. Please view my review in Yelp.com, as well as my attached letter below. Also I would encourage you all to put a review into Yelp.com as well. I see that some people who have gone through the Better Business Bureau seem to have gotten some resolution, but I suspect it is minimal compared to other possible avenues.

My letter to Peak Potentials Training sent on June 3, 2010:

I am following up on my phone conversation with a Quantum Leap customer service representative (Anita) on 5/18/10 in which I requested a refund of my purchase of the Quantum Leap package which, in conjunction with my friend, Laura G., I purchased on 5/30/09 in Salt Lake City, UT. I informed Anita I was not satisfied with the courses I had participated in so far and was requesting a refund and did not want to continue taking any courses. Anita looked up my account and informed me that, per the Peak Potentials policy, I had only 4 days after purchase to cancel and obtain a refund.

The reasons I am requesting a refund are as follows: I have attended only two trainings with Peaks Potentials Training, i.e., Enlightened Warrior Training last August 23-27, 2009, and Life Directions Intensive from January 14-16, 2010, and I got sick during BOTH trainings, and I was sick for several days thereafter. I attribute my getting sick to the schedule of staying up to or past midnight on most nights, which I feel does not support the necessity of getting a good night’s sleep, which I do not feel is healthy. I am a person who normally hardly ever gets sick. At the Enlightened Warrior Training, the yelling which is promoted throughout the program almost damaged the hearing in my left ear. While in a huddle of people during one of these many processes, I felt something in my left ear pop as one man was screaming in my ear, resulting in a ringing which did not go away for several weeks. I feel my hearing is at risk in future Peak Potential Trainings. Additionally, I have done a lot of personal growth work in my life, starting back in 1976. I was hoping in signing up for the Peak Potential trainings that I would be offered some very new and wonderful ideas and skills, which I do not feel has ended up being the case for me. I am physically fit and in excellent health. In fact, I was at one point a practicing raw foodist for 4 years. I have exposed myself to and done a lot of personal growth activities and am basically finding that what Peak Potentials is offering me is not that new or useful. I realize this may not be the case for most Peak Potentials participants, but it is the case for me.

Your customer service representative, Anita, referred to the cancellation policy on my receipt for the Quantum Leap purchase which states, “You may CANCEL this transaction at any time prior to midnight of the THIRD BUSINESS DAY after the date of this transaction.” What this means is that I spent $9, 997.50, but I had no possible opportunity to “try the service” due to the Peaks Potentials scheduling of their trainings, until after I was locked into the payment.

I know that T. Harv Eker supposedly prides himself on having integrity, but I fail to see how this policy has integrity. If becoming wealthy means you have to “trick” people out of their money, and then they have no recourse for getting it back if they are unhappy with the product or service, which was what Anita essentially told me, then that is not having integrity, and that is not how I ever want to do business with people in order to build wealth.

It should be noted that the cancellation policy, according to Anita, is inflexible. However, another policy that Peak Potentials has is that they only allow the Quantum Leap package to be purchased by family members, i.e., spouses, brothers, sisters, parents, children, and any combination thereof. However, Peak Potentials knowingly allowed Laura G. and I, who are just friends and not related, to purchase the Quantum Leap package together. Peak Potentials appears to hold to some of their policies but not others, at their whim. Peak Potentials was willing to bend their policy when they took my money but unwilling to do so when asked for a refund.

I am serious about wanting a refund and am prepared to notify the Better Business Bureau, the Nevada Consumer Affairs Division, the Federal Trade Commission, Yelp, and possibly other social media networks if necessary.

Therefore, please allow me to avoid having to use these avenues by promptly responding to my request by 6/18/10 for a full refund of $9, 997.50 for my portion of the Quantum Leap package. You may contact me at my return address above or by calling my home phone: xxx-xxx-xxxx. I am willing to return the 50 copies of the Secrets of the Millionaire Mind books I received and the iPod which has never been used, at your request. Please note that my portion of the Quantum Leap package was charged on Laura G.’s credit card, and therefore, a reversal of charges back onto her card is not appropriate. Please see my receipt, attached.

So far to date I have heard nothing from Peak Potentials Training. However, we have the avenues of social media and other possibilities to hit them where it hurts, i.e., the pocket book. Please join me in doing what you can.

Thanks.
Susan F.

Before you shell out money for ANY courses, especially the advanced courses at Peak Potentials, you may want to confirm, in writing, that Peak Potentials will honor THEIR commitments.

We've paid thousands of dollars for Peak Potential courses including the Enlightened Warrior and Wizard Training. The trainings were awesome, we made some great friends, and we thought we could trust Peak Potentials. My husband and I attended our courses and camps here in California, about an hour from our home, and were assured that the more advanced courses would be held in locations other than Canada.

In anticipation of Peak Potential's premiere training, Mind of Steel, Heart of Gold, we paid a down payment for two people and made payments toward the upcoming Mind of Steel, Heart of Gold (MOSHOG) camp. That was in 2005.

For the past THREE years, however, we have been told that the course was "sold out" and that, if we chose to, we could go on a waiting list (which we did.) Peaks never bothered to follow up and ignored all of our e-mails. When I would call, I was told we were "still on the list." The only camp for MOSHOG, however, has been in Canada each year. The camp is offered one time each year, and located a full day of plane travel and transfers from our home. While Canada is easy enough to get to when one can make advanced travel arrangements, being on a waiting list without benefit of any notice is problematic under the best of circumstances. Work scheduling, in particular, was a challenge especially since my husband was in a senior management position and I was running two companies. I made this travel/work/scheduling issue abundantly clear when I registered and started paying for MOSHOG.

I was told, repeatedly, that if they could not get us in the third time that we could get our money back or transfer the course to someone else. And we still wanted to attend--until today, that is.

After numerous e-mails and faxes and waiting many, many times on hold, I finally got through to a customer service rep. An incredibly rude "customer service" rep at that. She informed me that she was the final decision maker and that there was no one above her that could or would give me a different answer.

We've not only paid many thousands of dollars--nearly $10, 000 for just the other courses not including travel, etc.--we have referred friends and family who have likewise spent thousands.

If anything, one would think that that much alone would warrant a bit nicer treatment.

Nope.

At the moment, Peak Potentials has $3, 992.45 of our money. I was told on no uncertain terms that there was no way, whatsoever, that the money would be refunded and that further, more money would now be expected of us in order to attend. The rep had the audacity to tell me to "keep [my] emotions out of it" when I calmly questioned why or even began to defend my copious notes on this particular file. She left me with "you can try to sell the seats" and then hung up.

In other words, there was no way we can get the money back. And to add insult to injury, we are expected to pony up an additional $1, 797.00 IF there is space at the next camp, which, it would seem, is already full with a waiting list.

Wow. How professional.

So, just a word of caution. We certainly won't be referring anyone else to Peak Potentials and we are definitely letting others know about this injustice.