CHEATING ON PROMISED TOUR PACKAGE

I booked kerala tour for my old parents (Age 75 (M) and heart patient and age 70 (F) knee arthrities) to fulfill their dream of houseboat in backwaters, through M/s PEARLS TOURISM LTD, DELHI. However to my shock, it was a harassment and trouble for them. In Munnar they were held at Abad hotel for 2 1/2 hours since the company had not paid money and so the hotel held my parents till they left on my father's guarantee. At Allepey there was no houseboat and my parents were standing on the jetty for 7 hours trying to figure out and waiting as directed by the company reps. Since houseboat and night stay in that did not materialise, they were left on their own to search and pay for hotel for night stay.It has been a nightmare for old people who have dreaded the moments during the so planned holiday and have become more afraid to go on their own for any holiday for rest of life. It is devastating.

The company has smartly kept quiet on this issue and not bothered since prior to the tour they took the complete money of Rs 39000/-.

I don't know what to do now.