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Darkness Forever in Philly
May 18, 2010
Pirating prev. renter to my acct!
I went with my friend to pay her grandmothers bill to the office. You know, just a regular walk in and pay in full thing last yr. (09). I asked the woman behind the counter that since my license was due to be re-newed, I was going to be renting a home in the next couple months, (I was leaving my boyfriend, didn't want him to know, told him I didn't want to drive anymore) so should I use what would be my new address on it, or the current one. She said, and I quote
"you should use the one you're moving into, why go through all the dmv stuff again if you don't have to?"..so I did.
I re-newed my license in Jan 09(my deed was made out for May, the people renting were moving, the landlord told me I better "snap it up" while I could, so I did.It was mine, I just couldn't move in til May)
Ok, this is where it gets really ugly.
I moved in, went to have the service turned on, and was told that since my license tapped back to this address from 4 months earlier, I was responsible for the OTHER renters ENTIRE bill that they had skipped on! To the tune of, almost 3000.00!! They refused to turn my elec. on! I finally, after 4 days of trying to call them every chance I got from work, got a supervisor who turned me on as a new customer...but wait.
2 months later...in June, and after keeping MY payments current...they tacked on that back amt. from the other renter again! They REFUSE to take it off! After more complaining, they then, get this, tacked on 300.00, for being a new customer! Ontop of the "old renters back bill"! (Make up my mind already!)What the h*ll kind of company is this!?
I told them, I refuse now to pay ANY bill, because what I would pay, went to the OTHER persons back balance, not MY current bill.
Isn't this illegal!?
My dad has cancer, I used 3 medical emergency papers, so we don't qualify for that. My Mom moved in, called annon, with a "just asking a question" thing, and they told her, she would be responsible for all previous delinquent elec. bills if it were put in her name! Whoever lived here before, if her license came back here, she was resposible for it.
her "new" bill, and this which is now a combo of previous renter & mine.
After her prodding about "what if i rented a room from someone weekly, does that still hold true if they don't pay?" YES! because even though she would be renting a room, WITH a lease by the WEEK, (to help me with my Dad, they're divorced), HER license would come back to "an unpaid address"!
WTF!? I'm being shut off in 2 weeks, with NO chance of getting it turned back on!
Gas & Water? Those other people owed them, but I wasn't held responsible for it. I need help, someone, please give me a different provider or advice or something. By the time I get back to this, I'm SURE, I'll have to walk to the library and use their computer because I won't have electric!
Thanks all, for letting me vent. I'm so sorry, but I'm really upset about this.Especially with my Dad being here & all, with no alternative.I now owe, wth that back bill, and my current, over 4000.00 that will follow me no matter where I go. I have no prob. making an agreement for my back bill, but I'll be d**ned if I'm gonna pay my current to go towards someone elses back.
Anyone know of any decent elec. providers in philadelphia? Any tricks? Free lawyers? I'm desperate, and I've HAD it, especially, since my Dad is involved with no elec, ontop of being so sick. He won't even be able to read or watch tv, just sit and think, about what his life has become..
I'm about, to lose my mind..
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October 29, 2008
Overcharging
I have "Electric Residential Service CAP Opt D" which is a State funded assistance program. My budget plan payment has been $49.00 all year, which has always been paid on time. Octcber's bill, however was $120.00. Twice, I called them. The first time I could not get through. The second time, I got through, but after 12 minutes on hold, got disconnected. I was away a few days and when I returned I had a letter telling me I was past due and had to pay the bill immediately or be dropped from the CAP rate program. I sent in the bill the next morning, hoping they would make the adjustment, and knowing I would have to try and conntact then again after the next bill comes. Well the next bill did came only a few days later, and its for $584.29. They didn't even give it time enough to receive my check. I called them again, got through to only their computer, which tells me, after 21 minute on hold, that they received my $120.00 and have applied it to this month's bill and that I still have to pay the balance of $464.26. I am an older man in my early 60's and on disability. This is why I qualify for the CAP program. I can't pay this bill, that is in error, and PECO shows no inclination to want to fix the matter. Their Customer Service is a joke. There is no one in their billing dept. that knows how to do their job, nor cares to. And, their computer phone service is atrocious.
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