This company canceled my order because the part was not in stock - BUT NO ONE CONTACTED ME to let em know that - not a phone call, not even an email. I waited two weeks and when I still hadn't received anything I finally called and that's when they told me. The whole time, I am waiting for a part and my laptop isn't operable. Avoid this company! I wish I had seen all these negative posts before I ordered from them...I may have been able to save myself two weeks of anguish :(

I am very dissatisfied with Pell Technology's ability to follow VERY SPECIFIC INSTRUCTIONS! I sent them a laptop to repair the bios ONLY. I gave them specific instructions what needed to be done and what was done to the laptop. Instead their failure to adhere to simple directions or at least make a 5 min phone call was just asking too much from them I guess. They did fix the problem the end cost would have not been less expensive then they advertised due to their testing which did not need to be done and their data backup which did not need to be done either. They did back up the data but restored a perfectly working system with hours of configurations and software updates with a generic image that was on the recovery drive. STUPIDITY, all the programs now have to be uninstalled and all the new software re-installed almost to the point of it’s worth formatting the drive and making it new again. This takes time hours not to mention I will have to contact each vendor when I re-apply a license that was installed on this machine already.

I E-Mailed and included 2 copies with the laptop when it was shipped to them with the correct bios. They did not follow the instructions all they had to do was replace the bios chip NOTHING ELSE. But they failed to do this. I am in the IT field and I will put this up on the web to show out right incompetence about how Pell Technology's litterally scams people with a low cost to fix or replace the bios, you would think that a technical company of all people would have the common sense above the average user and be able to follow directions coming from a professional person that works with computers and servers.

I would not recommend their service to anyone. They will be very friendly to get you to send your computer to them once they get it good luck trying to call them its like trying to call a radio station to win tickets for a free concert. They don't answer the phone, and when they do the people are very simple minded like they work out of their garage with a great web site. Thats about all they have that works right I guess. Don use them, report them if you have, and the their laptop bios repair for $150.00 really costs $275.00 plus the initial shipping in my case it cost as much as a brand new motherboard or 75% of the cost to purchase a new laptop.

After the cost of shipping both ways and their testing rip off procedures and the cost of parts it cost more then buying a new motherboard and they do not send you detailed information on waht was done, mine came back with a packing list (useless) and a Final Inspection sheet with 2 check marks and a scribbled signature on a photo copied page that is almost sideways very unproffessional.

Never Pick up phone and advertise good deals to attract people online.