I was very excited to be purchasing a new Pella door. My new door was supposed to be installed this morning with a crew showing up between 8am - 10am. At 10:30 am we started calling. I have been hearing one excuse after another. It is now after 3pm and I still don't have a crew. I just spoke to my salesperson and he said there was no way they would be able to have a crew finish an install today. My husband and I just wasted a day of vacation each for this.

Buyer beware - save your money.