I had a Bed and Breakfast built in 1995-1996 and began operation 1996. I have had nothing but
problems with Pella windows ever since. I paid Pella several times to repair the windows.
The repairmen never had enough spare parts or time even when spending an entire day.
The windows are a hazard. They are underengineered to say the least. The wind will pull
them apart and they would have fallen from the second story except that we attached chains
and keep an eye on them all the time. They are always out of alignment, sagging, binding, dragging and the cranks break off with a minimum of turning pressure. They are built NOT to last. If I could afford it I would replace them all. I would never buy another one.

It takes many days, if not weeks to get repair parts. The last time I called I was told Pella does not
provide service in Taos as they did in the past. Good luck in your area.