A CONSUMER ALERT TO ALL PROSPECTIVE PELLA CORPORATION CUSTOMERS

My name is Charles Bagenstose. I reside at 1019 Butterworth Lane, Upper Marlboro, Maryland 20774, and my telephone number is 301-336-0622. Along with well over 1700 other customers, I was taken by the Pella Corporation for a terrible ride. This is my story.

During the summer of 1992 I purchased a Pella sunroom from the James A. Cassidy Company (now K.C. Company) in Beltsville, Maryland. Unbeknownst to me, the windows were constructed in such a manner that water could enter the frames beneath the trims and rot the frames during the warranty period without my knowledge, because the damage was hidden by the aluminum casings or trims. By the time I realized what was happening, the damage was extensive. Not only were all nine windows of the sunroom rotted out, but also the framework of the sunroom beneath the windows was decayed although not noticeably, because it was covered with vinyl siding.

I was not the only person to suffer hidden damage because of Pella’s defective windows. A class action suit has been filed on behalf of 1, 789 other people, who didn’t discover their window damage until after the warranty period expired, because it was cleverly disguised. The suit is being handled by the law firm Freed & Weiss LLC, 111 West Washington Street, Suite 1331, Chicago, Illinois 60602. It is not too late to join the suit.

The wooden window frames apparently were inadequately treated, because Pella is now saying that it has enhanced their wood preservative to include EnduraGuard, which provides “advanced protection.”

Pella Corporation refuses to do anything to make amends to the customers victimized by the company’s deceptive practices. Since the warranty expired before the customers became aware of the hidden damage, the company considers the matter to be closed.

After only 19 years, I had to demolish the Pella sunroom and replace it with another company’s product. That is when I became fully aware of the hidden damages.

My new sunroom comes with a transferable lifetime warranty.

A CONSUMER ALERT TO ALL PROSPECTIVE PELLA CORPORATION CUSTOMERS

My name is Charles Bagenstose. I reside at 1019 Butterworth Lane, Upper Marlboro, Maryland 20774, and my telephone number is 301-336-0622. Along with well over 1700 other customers, I was taken by the Pella Corporation for a terrible ride. This is my story.

During the summer of 1992 I purchased a Pella sunroom from the James A. Cassidy Company (now K.C. Company) in Beltsville, Maryland. Unbeknownst to me, the windows were constructed in such a manner that water could enter the frames beneath the trims and rot the frames during the warranty period without my knowledge, because the damage was hidden by the aluminum casings or trims. By the time I realized what was happening, the damage was extensive. Not only were all nine windows of the sunroom rotted out, but also the framework of the sunroom beneath the windows was decayed although not noticeably, because it was covered with vinyl siding.

I was not the only person to suffer hidden damage because of Pella’s defective windows. A class action suit has been filed on behalf of 1, 789 other people, who didn’t discover their window damage until after the warranty period expired, because it was cleverly disguised. The suit is being handled by the law firm Freed & Weiss LLC, 111 West Washington Street, Suite 1331, Chicago, Illinois 60602. It is not too late to join the suit.

The wooden window frames apparently were inadequately treated, because Pella is now saying that it has enhanced their wood preservative to include EnduraGuard, which provides “advanced protection.”

Pella Corporation refuses to do anything to make amends to the customers victimized by the company’s deceptive practices. Since the warranty expired before the customers became aware of the hidden damage, the company considers the matter to be closed.

After only 19 years, I had to demolish the Pella sunroom and replace it with another company’s product. That is when I became fully aware of the hidden damages.

My new sunroom comes with a transferable lifetime warranty.

We purchased our home in 1998. It has pella double-pane windows that have the blinds between the panes that had been installed approximately 3 years previously according the prior owner. In 1999 we noticed some dampness and discoloration of the wood frame of the bay window.

Pella send a representative to the house who promptly told me that it was my fault for not cleaning the vents properly and allowing condensation to build up. I have since religiously cleaned the vents and have ultimately removed one of the panes to better monitor the situation (and to prove it could not possibly be condensation).

The frame now has even more discoloration and the window needs major maintenance or replacement. Another call to Pella and they sent a salesman to sell me a new bay window. Are they kidding? Yet another call and they offered to send a technician to give me an estimate - at a cost to me. They did let me know that any work will be a minimum of $450 just for labor.

The warranty is supposed to be 20 years on these windows. Of course, you can't have a warranty repair if you don't acknowledge the problem...

I purchased Pella windows for my home that I was the General Contractor for. On several of them the aluminum cladding on the outside is coming loose, and on the Pella sliding glass door as well. On the two casement windows in my master bedroom the air leaks right through them. You can feel the cold air hitting you in the face. Last winter I put plasic up in one window and when it was windy out the plastic would bellow out as tight as a balloon. In my front bedroom the 3 windows in there have mold growing along the bottom from the air leakage and condensation buildup. When I called Pella to complain about the casement windows which are still under warranty, the customer service rep. wanted to blame me for the situation. When I asked to speak to a supervisor magically none were available. I would strongly recommend that you never buy a Pella window. They have been an absolute nightmare to own.

I have a octagon shaped window in my bathroom that condensation builds up on the inside when the outside temperature gets below 35 degrees. When the outside temps get below 30 degrees, the inside of the window actually gets about 2 inches of ice all around the outer edge. The inside wood trim is stained from water and getting black. Pella says it is too much humidity in the house. I recently returned from a10 day trip where the furnace was not on and the temps got into the 30's overnights a few nights to find condensation on the inside wood. It has to be the double paned window is not sealed correctly and defective, but Pella refused to do anything about it. Other windows in the house do not have a moisture problem.