I paid for this plan in March... canceled in March, was told my refund would be coming immediately. 25 calls to customer service produced countless lies. The lies ranged from our computer system is down to wait 5-7 days for the refund. I was then directed to Fastsupportlive and they lie equally well. Wait 5-7 days, then they close you inquiry file. I was told managers would call me, but none ever did. The customer service liens do not support Penbrook any longer. Here, 5 MONTHS later, still no refund... I have over 25 calls, 30-45 minute hold times, over 100 emails to Penbrook and Fastsupprotlive to no avail.

Not only is Penbrook a scam, but Fast Suppot LIve as well. Don't get caught up in this one. I am not going to stop pursuing this. I filed with the Attorney General's office which is still pending.