This companies representatives lie and decieve the consumers they target. They have been calling me telling me I owe a balance on a Vonage account I closed. They told me on two occasions that they mailed me the detail of the balance due. In fact they did not. On the third call, it was explained to me that they didn't have to provide me billing details because Vonage was a paperless company! I cannot obtain any explanation or detail for the charges yet they expect me to blindly pay them almost $300. After calling Vonage, I discovered they did not close the acount as I requested and continued to bill me for another five months. At the end of the day, Vonage owed me money!