Penn Warranty

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Category: Automotive

Contact Information
Wilkes-Barre, Pennsylvania, United States

Phone number: 800-356-9441

Penn Warranty Reviews

momar123 October 4, 2009

Not Worth It

The product this company sells is not a value and is not worth anyone's time or effort.
The ilk this company has working for them and does business worth should be a troubling sign. If the dealership selling you a car offers this warranty, walk away. You don't want to have anything to do with that dealer or that company.

The contract doesn't take effect right away, and has a clause that they will not pay for damage to a covered part caused by a non-covered part. They will try to trick you into saying some other part was damaged by a non-covered part and deny payment. There is no reason to do business with this company. Have a mechanic you like? You will sour your relationship with them when you pull out that Penn Warranty card. Worse, you will wait 3 days for approval and part delivery, and you'll be end up actually paying more for a covered part. I paid more for an alternator WITH the warranty than if I just had the mechanic do the work without. I had to pay the deductible, then hear that the part is being shipped from some distributor, and my car was tied up for 3 days for an alternator. There is an auto parts store 1 mile away that had the alternator in stock.

I barely broke even for the warranty for two repairs- An alternator, and a windshield wiper motor. I had to leave my car for days for one repair, and I had to bother people for rides, take the bus, and change my schedule for this warranty. There is a narrow set of circumstances that they will pay for. I say keep the business relationship between you and your mechanic, don't by this warranty. If you're worried about an older car, buy a new car! You'll be happier, and the money you spend on a car payment will serve you better than money given to this "warranty" company.

Another buyer beware- There are warranty companies that offer to pay the repair shop directly and not make the consumer wait for reimbursement. Some shops are refusing to honor the warranty because those companies are not paying the shops on time.

Kayla Jean July 28, 2009

Scam? Deceptive Business? Insurance Fraud?

BEWARE!!! I have been a "customer" for 3 yrs. Last year (2008) I had transmission work done on my 02 Dodge 2500 truck. The company wanted to put a transmission out of a junkyard in my truck! I chose to use the amount they offered and have my transmission rebuilt. Come to find out they only paid $800 towards my $3780 bill.. Last week 07/09 the trans went out in my truck leaving me and my 2 horses stranded almost 4 hours from home. Had the truck hauled to a Dodge dealership and opened a "claim" After getting the runaround for 9 days still no "answer" on the repairs. As of today. The company sent an independent inspector who didn't do his job correctly (according to a mgr at Penn) so now I am responsible for a re-inspection. Today BEFORE the inspector had seen the truck AGAIN.. A mgr told me the reason the transmission failed was due to lack of fluid... WTH?? Was he on the side of the road with me? Did he see the puddle of red fluid under my truck? Did he see the puddle on the flatbed wrecker that hauled it to the dealership? The mgr also told me my truck had an oil leak... SO?? That doesn't have ANYTHING to do with the transmission fluid! I was unaware that the employees at Penn Warranty have solved the Theory of Evaluation.. they know what came first the chicken or the egg... How can someone thousands of miles away determine that the cause of the failure was lack of fluid... not lack of fluid due to failure??? This company could care less that I have had to rent a car out of my pocket for 9 days... my horses are stabled at $25 per day times 2 horses for the last 9 days and without a truck (Enterprise rents cute little cars) I can't get my trailer or horses home.. I found the upper management to be arrogant, rude and without care. I paid my policy in full and have 2 more years on it.. they shouldn't offer unlimited miles if they can't cover it. I have authorized repairs out of my pocket to get my truck fixed... and correctly fixed! At the advice of my lawyer... See them in court!! Don't mess with Texas!!!