The secretary Nelly is very rude and disrespectful; she gives you attitudes and is not helpful in any way. She acts like she's doing you a favor when something needs to get done. Every other word out of her mouth is profanity. She scolds you as if you were a child and has very little regard for people as humans let alone as tenants. She acts as if she was God sitting on her almighty throne and has the power to do as she pleases with people. I know many tenants that will not be renewing their leases because of her (and neither will I), and many more that moved because they do not feel they need to deal with her. I do not blame them for feeling this way.

I put in a complaint for them to fix something in my apartment, something that they damaged before I moved in (mind you, they were not even supposed to be in there with out my permission in the first place because I had already signed the lease and gotten the keys). I put in the complaint 2 weeks before moving in it has been 2 weeks since I moved in and it still has not been taken care of. Yes, the elevators smell like cigarette smoke. They implement ridiculous rules that you are supposed to follow with out even knowing that they exist. For example you can not bring up furniture with out asking them for an appointment before hand, ok, so maybe the rule is not too much of a big deal, only that they don't tell you this until the furniture people are outside with the furniture, and now can not come up to deliver it.