Poor Quality Service - Peoplelookup.com aka Intelius advertises the ability to provide correct information on people you are trying to locate. The problem is that much of the data they give is significantly out of date. They will not give a refund if incorrect data is provided.

As a paralegal, I was trying to locate a former client. After exhausting my resources, I came across the www.PeopleLookup.com aka PeopleSearch.com. They had an offer to try their one-time search look-up for $2.95. I thought I would give it a try. During the "order" process, they ask you for your information for their membership. So, like any other "order" you place, I entered my name, address, phone, email, etc. And entered my own credit card to pay for the $2.95 one-time look-up trial. (As an aside, the information received from the search was invalid out of date, and worthless; but, oh well, it was only $2.95, right?)

Well, this is my own stupidity. I just now noticed, on my September 2010 credit card statement, a charge for $19.95 to People Search Membership. Huh? So, I look up the company, log-in, and discover I've been charger $19.95 per month since April!

Apparently, in entering my order information, when you click "Authorize, " you are authorizing their $19.95 "membership, " not just the one-time Public Records Report, as it appears. Yes, I did get monthly newsletters (ie, junk mail) "Thank you for being a People Search Member...Our services are great...yada-yada." Well, I did give them my info, so why should I think twice about being called a "member." What I did not notice, however, in what appears to be your ordinary e-mail from an "I really need to take the time to opt-out of their junk e-mail" company, is the one line statement towards the bottom of the e-mail stating: "Your credit card statement will reflect a charge from Intelius People Svc."

After calling and arguing with them for a half an hour, they claim they will refund the monthly charges. We'll see.

Kudos to People Search/People Lookup for skirting the edge of "slimey-scammer" by the thinnest thread possible... I hope you sleep well at night.

I used peoplelookup.com to look up a former classmate from culinary school First the phone numbers on the report were bogus. It was the same 7 digit number with three different area codes. All three numbers were bogus.

A few days later I get a charge for 14.95 for 24protect plus. I never ordered anything like this. I called once to cancel and the customer service rep did cancel and said it would take one to two billings cycles to get a refund.

I said I never ordered this. Of course he told me I clicked on a banner to order the service. My reply was that I never ordered a rebate and would never order something like this.

I called twice and in each case the customer service reps could use some customer service training.