I was experiencing some DSL trouble after the 30 days they give you to cancel. They had me troubleshooting and it took almost two hours, the first time. Finally got it working. About a month later the same problem had started again with the DSL and it took me a hour this time with them assisting me with troubleshooting. Six weeks later it started again and I was furious and informed them I am not spending another minute doing there job for them and to resolve my issue. Of course all I got was the run around after explaining myself over and over each time I spoke with someone. No one helped me, not even the supervisors. I asked for a manager and they told me none was available and I could cancel if I paid the early termination fee. I informed them that was not fair, their system have issues and I am being penalized for it. Why should I have to pay to cancel, if there service was working I would not have to cancel. Well, that went over well. Still either pay the early termination fee or deal with it. Those were my options. So to anyone. Please do not get peoplepc. They are rude and will not cancel your account if it is their fault. I decided to deal with it until May, then I will cancel the account. I just don't have DSL at this time only dial up. I refuse to pay a early termination fee for a issue that is not my fault.

I have used peoplepc as a dial up service to connect to the internet for about a year. I found out that I received FREE wifi in my home, so I decided to cancel my service with peoplepc. When I called to cancel it wasn't that bad to do so. I got through the we'll give it to you for this much now, blah blah blah, I repeatedly said no thank you.

So I canceled 2 days after my billing date but they still had the nerve to charge me for that month. So I had to make another phone call and have them credit me which they did. Now on to why they're such trifling bastards. I couldn't access my email no more, it would say 'log in server failed'.

I contacted live support to see why. I assume that this was a technical problem. They said that my account needed to be 'active' in order to check my email. I said you mean 'active' as in paying you for internet service which I don't need?. They replied yes. I shot them a new one so to speak. DO NOT bother signing up for internet service with them even if you're desperate. Other internet companies don't treat people that way. They're not worth it.

People pc will scam you! even if you cancel your service you will be billed! Also they will be rude with you! Fyi. keep all confirmation # as you will need this info. I canceled my service in 07/07 again i had to cancel in 2/08... and now i am still being billed! So again i call back to see why i am being billed} they are rude w/ me and tell me they cant do anything about it!

Wrong charge of $16.95 for internet services to my bank account at first national bank in meadville pa vernon township... canceled my accounts sometime ago by telephone...

I tried to cancel service - it took me 3 months. Letters, e-mail, and phone calls to customer service.

* It takes too much time to get through to customer service
After sitting on hold for quite some time I was not allowed to speak with a supervisor regarding regarding an overpayment.
* They had overcharged me for a number of months. I canceled the service I signed up for at a rate of $6.95 per month. Somewhere along the line they changed this charge to $10.97 a month. The charge didn't come thru monthly but all of a sudden I had a $32.91 charge on my credit card statement. When I asked for a refund in December I was told that I was paid current through January and no more charges would be made to my account.
* The service is poor.

I would recommend any other service than PeoplePC. Nothing is good about peoplepc.