I had my car towed to Pep Boys on metroplitan ave in Ridgewood Queens on the recommendation of Allstae which is my towing service, after 2 days I called at 9am to see if they had fixed my car, I was told that they were so busy they had not even looked at my car-I called back at 1pm and again the manager told me the same thing, I told him that their service was bullshit and that I was paying for a rental car and could not leave the car in their hands much longer, I also told him that i would call Allstate and tell them what they were doing to me, he told me that they would check my car asap-5 minutes later (NO exaggeration ) He called me back to tell me that they looked at the car and they did not know what was wrong with it and they could not fix it-I had it towed out of there immediately and took it to another shop in Whitestone Queens, all the car needed was a new starter, the mechanic at Whitestone told me that I did not take a genious to figure it out.They fixed it in 2 hours and I picked up my car at 6pm that day-It was actually ready at 4pm I just could not get there at that time.
PEP BOYS Sucks they flat out lied about what they said they did-I would never recommend PEP BOYS to any one-stay away from those idiots!!!

On July 10, 2011, I took my car to Pep Boys on Rt. 1 in Princeton, NJ to run a engine light check and brake check (both free services). A day later I got a call from them explaining what needed to be replaced in my car. The brake pads, rotors, drums all needed to be replaced, as well as a break line that was leaking. After telling me all this, I asked how much it would cost to fix, to which he replied 'about $470'. My car is only worth $1400 for a trade in, so I was on the fence about it, but decided to go for it. Big mistake!

I came back 3 days later, where I was presented with a bill for $1300. I proceeded to argue with the employees, getting different stories from each different person I was referred to. After 2 days of arguing with the manager, he referred me to the tech that I spoke to on the phone. Yes, you heard right, the manager referred me to someone that works under him. The tech retold his story, which was exactly what I remembered|. When I asked him why he told me it would be $470, he replied, "that was just for the rear brakes, the rest of the repairs was another $730"."

So then I spoke to the assistant manager (the manager had conveniently started his vacation by now), who refused to budge even though the tech had just admitted to giving me misleading information.. I replied that I'd pay the $470 for the rear brakes and they can put all my old parts back into my car;. However, the asst;. manager then told me that (despite the transaction not having been completed) they had already thrown away my old parts, and that my only option was to pay them $1300 to get my car back'.

Additionally, and less of a concern than what's written above, instead of installing standard brake pads, they installed the most expensive pads they had, along with calipers, . Both of these things were unrequested by me and contributed to the overall price hike that they're trying to usurp me with.

BEWARE - PEP BOYS -Franklin Square Gastonia
About 6 months ago, I had over $800 in work done on my vehicle. This included tune -up, inspection, replacing all belts etc. They were professional, and did good work. A couple of weeks ago, I was driving on the Interstate and my Air Cond. stopped working. I checked it when I got home and discovered the AC belt had broken and was gone. The belts had a 1 year warranty so I took my vehicle back to them. Of the service managers and mechanics I recognized only 1 mechanic from 6 months previously. That kind of turnover tells me a lot. After he told me on the phone he could and would get on it right away. Almost an hour later my vehicle was put inside AFTER a person who came in after me had his car worked on and left. The mechanic who pulled my car in sat down and smoked a cigarette for 10 mins. before he raised the hood. He messed around for another 10 mins before he even picked up a wrench. He then called the service manager out and they told me they would have to charge me what basically was another hour of labor because another belt had to be taken off one side to get the AC belt on. There was 2 whole bolts that had to be loosened on the second belt and they wanted to charge me almost an hour labor for that when all of them were changed in less than a half hour last time. I told them no way was that going to happen and the agreed to reduce it. The mechanic then smarted off and said well I'll do it but only because I have nothing better to do. He then sat down and smoked for another 10 mins. He did that again and I told the manager to either get him to do the job or give me the vehicle. He put another mechanic on it and it was finished about 20 mins later. When I started to pay I saw they had given me & 13.50 credit for the belt warranty, but had charged me $ 27.00 for the new belt. I am not a rocket scientist but I can add and subtract, and even Stevie Wonder could see thru that one. I asked them what the deal was on the 27.00 belt and he said there had been a price increase. I said you really want me to believe there was a 100% increase in 6 months. He said well we really are not supposed to replace it anyway unless you bring the old one back. I told him if this one came off I would call him and he could dodge traffic on the Interstate to bring it back. The ser. Mgr then told the guy on the register to "CS" it. He didn't know what that meant and the Mgr. told him to charge 13.50 and code it customer satisfaction. What that really means is when they get caught trying to rip customers off, they do what the should have done to start with. They still charged me the equivalent of 1.5 hours labor and then tacked on a 10% Shop Fee. I asked what the heck that was and he said it was new policy and pointed to a small sign on the front of the counter that said that would be added to all work. I asked why and he says it is for the use of tools and equipment. For 10% of what I ended up paying I could have bought the lazy &#@ a brand new socket set and still came out. This is just another way to rip off the customers. I told them to enjoy the money I was giving them after they bill like lawyers and add all their special charges, and doubling the cost of parts, etc but they would never get another dime from me. I waited a couple of days and then called their parts dept. and asked the price of an AC belt for my vehicle and it did have a price increase from 13.50 to 14 bucks and change…Defense Rests. If this keeps just one person from giving away their money in this kind of economy it will be worth it. I do not know why but it seems the worse the economy gets the more many businesses resort to questionable, if not unethical practices.

I've had several problems with Pep Boys in Brandon FL and I've finally learned my lesson. Had transmission problems, had to tow my car to Pep Boys. Was told I needed a new transmission. A few days went by and they installed a new transmission. Within and hour of laving the shop my car would no longer shift again. Finally made it back to the shop. Was told that they corrected the problem. Yet again, the next day car wouldn't shift again. Took back to shop. Was told I had to take it to Toyota to reset my computer because the car was not recognizing that it had a new transmission. Found out that my transmission wasn't bad but that my ECM needed to be replaced. Cost $500 to fix. Already paid Pep Boys $2, 500 for new transmission that wasn't bad to begin with.

Brake problems. Took to Pep Boys again. New pads and was told my routers were bad and couldn't be machined. So I had to pay for new routers. A week went by and my brakes started grinding again. Took back to Pep Boys and they said they just needed to be adjusted. Another few days went by and the brakes were grinding again. Took back yet again, this time I was told that my brakes were making a funny noise because of the weather. WTF?? Okay, I suppose. About 2 months later my brakes were still making the noise. I took my car back in. Was told that there was nothing that Pep Boys could do because my brakes were fine. I wanted a second opinion. Took to Just Brakes. Turns out that Pep Boys didn't do the brake job that I paid for. I had the problem corrected at Just Brakes for $150. I contacted Pep Boys corporate office. What a joke! They just pass the info on to the local Pep Boys manager and that manager called yelling at me. I was at work and couldn't take a personal call. Every 15 minutes the Pep Boys manager called and left a message that I needed to call him immediately. When I finally got a break that's when I called and he yelled at me. Never again! I'm out a lot of money paying for faulty service but can't really do anything about it. Their Bull Dog manager is best to just leave be then deal with.

Few months ago, my parents decided to drive to Chicago from Georgia to spend Christmas with me. They had to changed the tire for their Hyundai Santa Fe '06 so that they could drive in snow. Their trip started 2 in the morning but the car was shaking severely. There was any Pep Boys service center opened at that time and they also could not delay the trip. It was 9am when they reached Lafayette, Indiana where they found a service center to check the tire. They said, when the tires were changed, the mechanic didn't check the balance of the tires. My parents were so mad that the service was so poor. It was a very stupid careless mistake. Imagine the hours of driving in the dark with uncontrollably shaking car for 7 hours to keep their promise with their daughter in Chicago to spend Christmas together. I don't know the names of each parts of car, but the cap that tightly closes engine oil tank was loosened, because the car was shaken severely. Engine oil was basically emptied. One mechanic who was helping my dad said he can't believe how they drove all the way to Indiana with that condition.
We don't give away our trust easily. Few days ago, my sister's car (Toyota Camry '04) needed oil change, so she and my mom when to Pep Boys. The person who was working there seemed nice outside, but he was very annoying. He is not a mechanic but works with customers. The job was done and they came home. My sister drives to her college everyday and it is about 30 minutes drive on the highway. She started to concern about the loud engine noise when she start the car and drive, which we didn't have before. This time, my dad told us to go to Toyota dealer to have the engine check. When the check up result came, the service representative chuckled and said, whoever changed the oil didn't close it. The cap was just sitting on the alternater, and because we drove around, the oil splashed all over the engine. It took 50 dollars to close the cap and degrease the engine.
My mom and I got very angry for another careless mistake and we visited Pep Boys to get our money reimbursed. They first thing the guy said was "why didn't you bring it back to us? we could have fixed it for you" But what if they make another stupid mistake? Do I have to go back again? At that time, I was even more annoyed by that same man who was pretending to be nice but talks like a snake. If I didn't get upset enough, he probably was going to talk me through. I was upset very much that they gave my money back in the end.
Pep Boys lost my trust COMPLETELY. I asked them why they call themselves professional when they don't even finish the job and lose the customer for being annoying and snake-like-talking. I didn't feel anything sincere from that guy. Customer service is not just about making customers feel comfortable while their car is getting fixed, but also having them not to come back to fix their stupid mistakes and wast time.
I am seriously disappointed by their careless mistakes and insincere treatment to the customer. I will never go back to Pep Boys again in my life and I want to tell people to find somewhere better.