Back in 2007, I purchase a Optima Batteries, Model #9083561, Part# 75135, for 2001 BMW (330ci).
The battery has a 3 years, free replacement warranty. The manager said the battery is not in the
system. I dont keep receipt for my company Baums Service Center Inc, 727 E 26th St., Norfolk, VA
23504, on hand for all the products I order from Pep Boys. I have never had a problem before.
(Work# 7576277387). (Home #7574859865). Thank you.

I went to pep boys to have my car serviced. I was told that it would cost one amount and I told them to fix it. A couple of hours later I was told that it would be over $100 more. I was really infuriated. I have given them a lot of my business but I feel like I have really been taken for a ride. I will not go back there again for any of my cars and I feel that they should give me a refund for that over charge of $100. Please get back to me about this. I will take this to a higher official if I need to.

I’m writing you on behalf of my Mother a 68 year old Grandmother who was treated unjustly by PEPBOYS AUTO located at 850 Sunrise Hwy in Baldwin, NY 11510 phn: (516) 223-0600 – STORE# 283.
On Friday September 19th 2008 she took her 1996 Chrysler Cirrus in have the oil changed & N. Y State inspection done. They proceeded to tell her she needed a tune up. She was charged $589.37.

She drove home, which is only 5 minuets away parked the vehicle and did not drive until Sunday morning going to church, which is about 3 miles away. After church she proceeded to drive home and she saw smoke coming from the hood of the car.

She then decided to take the car back to PEPBOYS AUTO (5 minuets away) for them to review, by the time she arrived the car was on fire. The Baldwin fire department was called - located on 2386 Grand Ave Baldwin, N.Y. 11510 phn: 516-223-6858

The on duty assistance manager told my mother she would be reimbursed that PEPBOYS had insurance, rent a car if she needed to or take a taxi and to leave her car there they would put it in their service garage and to come back the on Monday 9/22/08 to speak to the auto service manager James Tristram.

When we talked to the manager there was a different story, “PEPBOYS did not cause the fire theirs nothing they could do”. He walked us to the service garage where we spoke to the mechanic Patrick McLean who was loud and seemed irritated by our presents. They left me and my mother standing in the service garage unsupervised by her car for several minuets.

We walked back into the store waiting for speak to the manager who ignored our presents and the assistance manager was too afraid to talk to us. I am appalled how we were treated with such disregard and that our concerns were not taken seriously. I have submitted a letter of complaint to one of our local news stations regarding this issue as we have heard several horror stories about PEPBOYS AUTO since my mothers’ occurrence just a few days ago.

This vehicle has never been out of New York State she only driven it to work, church, doctor and errands around town. She was over charged for the service (if it was needed at all) and was treated unfairly by senior management.

A few years back, we took our Chevy Mini Van to Pep Boys in Boardman Ohio for some work and the technician drove it completely off the lift and through a diagnostic machine and then into the cement wall behind it. He ran from the scene, big surprise, not. Giving them the benefit of the doubt, we decided to take my 81 year old dad's Chevy Cavalier there this week to repair a broken brake line. We were also warned by our local AAA tow driver not to go there. They replaced the initial line but blew out a 2nd line during the repair. We approved the repair for the 2nd line. Upon vehicle pick up, my husband went with me to check the work before paying. We were charged for 2 new complete brake lines and installation but discovered the 2nd line was cut in the middle and a pressure fitting was installed, leaving the old line in place. And the car was leaking brake fluid all over their parking lot on top of it. He took a handful of the fluid inside with him and asked for the bill. It was in excess of 300.00. So my husband proceed to show the manager his hands full of the fluid and asked the car to be placed back up on the lift so he could look at their work. We priced the parts at an Advanced Auto Parts planning to do the work ourselves originally & they were less than 20.00 in total. After much arguing and many excuses the manager agreed to have the 2nd line installed the way it should have been and greatly discount the price. After having the car 3 days, we finally were able to pick up the car and paid $140.00 in the end. Too bad we cant send them an invoice for the inconvenience and over charges. They were obviously busted using pressure fittings and sending the car back to the customer with a faulty and an incorrectly installed braking system. I am grateful to have discovered the problem before sending the car home to my dad. Happily ever after? No. But happy to never return to Pep Boys again. (not even for the warranty) Lesson learned! Thanks 4 reading and as always... Buyer Beware!

Pep boys can't align tires. They had them all screwed up and also destroyed my outer tie rod ends by over heating the adjustments. The so called master mechanic was in such a rush, which I don't understand why the place was dead. Which should have been my first clue that there service ***.And then when they placed the tires back on they stripped one of the lugs/bolt. I had to replace the out tie rod ends and I had to replace the lug/bolt and to do that I had to replace the rotors and brake pads. Thanks a lot pepboysss.