I took the truck, because the A/C was not working, I am an older lady, and I don’t know anything about cars, I asked the attendant to please run all the necessary test to identify the problem with my A/C and they told me ( and charge me) that they would run the DELUXE A/C check. They said that the problem was a faulty hose. I told them to fix the problems. I paid and I took the truck home. As soon as I drove of, I notice that the air was blowing cold in the front, but the back of the truck remained REALLY HOT. I took it back to the shop, and after days there, they called me to tell me that they didn’t know what the problem was and that I needed to take the vehicle to the manufacturer dealer. I asked what had happened, that the vents in the back were working when I had brought it in, and that even when they ran the diagnostic they hadn’t found any problems with the vents, but they just started to act REALLY rude, and started harassing me for asking questions.
I asked to talk to the manager, but he was never available to speak to me. I escalated the situation to the service area director Mr. Christopher Roach and after we called him several times, he answered saying that he was on a meeting and that he couldn’t help me at that moment and he hang up on me.
I spoke with Lea Kelly, the store manager, but her demeanor couldn’t be any ruder. She would roll her eyes every time I tried to explain my situation. I felt so frustrated; no one seems to be willing to help. I called the 1800 number and when I explained the situation, the customer service lady (Kayla Thomas) told me that the system was down and that if I wanted to do anything I needed to call back at a later time. I wanted to speak to her supervisor, but I was told that Mr. Martin Thomas was unavailable to me. I felt even worse, but since she didn’t mention anything about the system being down but until I mention the complaint, then I called right after she hang up. Once I reached another customer service rep, he took the complaint and gave me a reference number: 149-405.
It made me wonder if all the rep wanted was to get me off the line. The company supposly has a 100% satisfaction guarantee or they offer a refund. I demand that they honor their guarantee and refund me my money, or fix my AC.

I dropped my stang off for a tire replacement on sun 7/27/08 and was told by the service dept mngr that he would have it "rush delivered" in 2 days. When thur came and went we called down there and a diff girl said "he" the service mngr, lied to you it won't be here till mon the earliest. we don't even have 2 day rush delivery. we were pissed but w/e. still needed a tire. So, mon came and we got a call from the mngr that the tire was "here, bruing the car down and we'll put it on for ya". We said you HAVE the car. He said, I do? Yeah and you EVEN have the keys. we just dropped them off with a dude last night (sun). He said he couldn't find my car and long story short it was stolen the ight before. So now i have no tire and no CAR!

He even had the balls to say "well i'll save th tire for ya". lol. we said what the *** we gonna put it on ***!

Last Monday (Aug 25th 08) I went to Pep Boys to have a Truck Tool Box installed.

I left my truck at Noon, said they would call me when it was done, I live across the street from this Pep Boys, here comes 3PM, thought it would be done by now?.

They hadn't even touched my truck, still sitting in the place I left it! I said it has been 3 hours and you haven't even touched my truck, they said it would be another 30 minutes before they could get my truck into the bay.

So I told them to give me a call when it was done.

Here comes 4PM and guess what my truck was still sitting there!

Boy was I pissed at them, I said 4 hours and you haven't even touched my truck!

They were taking customers before me, I was pissed! Nobody seemed to care about my situation, they could have cared less! I said give me my keys I'm out of here, they couldn't even find my keys, no name on the attached tag!

I had to find them myself, went out to my truck and threw all the attached service records etc. on the ground and got the *** out of there!

I'll never go there again!

I took my car to pep Boys to get a free Brake Inspection, They had told me that I would need

new rear brakes, Master cylinder, two new tires, and to repack the barings. I t would cost $450.00 verbal estimate. No written estimate was given to me, they told me that my car would be done that Friday.

I called it was not done now it would cost another $100.00. Then on Saturday I was told it would need a Mastercylinder and it would cost another $100.00.

I had to miss my mini vacation with my son and he was disappointed. It was not right all customers should be given a written estimate, something to fall back on when this type of business likes to play around and not tell you the whole story.

Patchogue N.Y. went in for 4 tires on Tuesday, when I went to pick up the car they said 1 tire had a hole in the side and had to order a new one. So they put 1 different brand tire on, ok. Than when I got home I realized that they ruined the rim. Just had the correct tire put on tonight and they said they would look for a junk yard rim to replace it. Ok. when I went outside to leave I saw the lower body moldings popped out and cracked from putting the car on the lift improperly also dragged the greasy air hose across the top of the car scratching the sh-- out of it.