Pep Boys in Irving Tx charged me for two hours of work on an oil change. They told me they couldn't get my oil screw cap off, and asked me where did I get my last work done. And yes I was at Pep Boys the time before. The desk machanic asked me what do I want to do about them not being able to get the screw cap off. (Drain plug). I told him what, your the machanic you get it off. And I was charged 19.65 for labor on an oil change at Pep Boys in Irving Tx on Beltline rd and hwy 183.

First the service department told me I needed an intake valve and cover. They could do the job for a mere 800 dollars...Ok that seemed like a lot of money and I wanted to discuss it with my family first since I was recently widowed and this would be a lot of money for a woman on a very fixed income...My family agreed and since the car had been running hot I decided not to drive the car but to have it towed to prevent any other damage. The truck hadn't been there long when I received a phone call from the service department advising me that now I needed a complete NEW engine...I had no choice but just to tell them that I would send my tow company of choice to bring it home...I spent two months worrying about what to do next. A friend and neighbor of thirty years suggested I take it to a local place that he used for his and his wife's car and truck. Again I had it towed in to prevent further damage. I was so happly to learn today that the only problem with my truck was that it needed a new themostat, seal and cover...cost with labor 355 including tax. Your service department saw a widow and tried to take advantage. SHAME, SHAME! I always reccomended Pep Boys in the past but never, ever again. THE TOWING BILL ALONE JUST TO AND FROM WAS 80 DOLLARS. You have lost a good custmer and a good recommendation.

I took my car in for a smog check, and I was told no appointment necessary, anytime between 9am to 5pm. I was speaking to Service Manager, Patrick McPhee #880. I left and returned within 1 1/2 hour, to complete my smog check. Patrick spoke up and indicated that it would be a 4 hour wait. He stated that "his guy" had a job left over from the previous night that had to get done, and I could wait. Of course I can't wait 4 hours, but I tell him I would return. I ask that he put my information in the computer, so I would be guarenteed that when I return @4:30, I would be helped. He refuses to put my information into the computer. I remarked that information would have been helpful an hour ago, so I could have gone somewhere else. I ask my husband to turn around and take my car back, to see if he can get in any sooner, and he does. He is helped within 5 minutes, no wait time. He speaks with another assistant manager, Brian Baldwin, and he is very informative. He indicates that Patrick had had a fight with his girlfriend that AM, and was having a bad day. Patrick should leave his personal life at the door. My daughter was with me, and now she thinks that Pep Boys treats all women in this manner, young or old. What can I tell her? I know this much. I purchased tires from Pep Boys, and unfortunately I have to continue to do business with them. After I change out my tires, I will never do business with them again. They have just lost a 20 year relationship with myself. I intend to tell everyone I know, and am considering taking this to a legislative level. Your attention to this matter is appreciative.

My 2003 Ford Expendition wasn't running right, dying at the light, so when I got it started, I drove it to Pep Boys, BIG MISTAKE, they want ya to prepay $90 to diagnose the problem. Then told me that the $90 doesn't come off the bill. It's in addition to what-ever work still needs to be done, at least the dealer's diagnostic cost is $25 & it comes off the bill when the vehicle is fixed. Save Money & time - DO NOT GO THERE, it's cheaper to go directly to the dealer & have it fixed right the first time.

We purchased 4 Dakota tires from Pep Boys with road hazard warranty. We had a flat on one and the hole was in the side wall. My wife had to take the tire in and they replaced it but charged us for a new warranty and balance. I would highly suggest going to Discount or Big O. This is the first time I have had to pay for any money for road hazard damage. Both Big O and Discount replace the tire for free. I have had three replacements on one tire from Big O because my truck goes in and out of a Copper Mine everyday and Big O replaced the tire for free every time.
The Pep Boys was on Country Club Drive in Mesa Arizona.