Would not recomend buying tires here. I think maybe they should stick with auto repair. I used to go to pep boys for my tires on all of my families vehicles, but last year on the interstate while driving my wife and kids to New Orleans, our tire blew out, but the only thing about it was the outer threads flew off. It did not loose the air, and I have been told repeatedly that it sounds like I had a recapped tire. I purchased them new, not used so I didnt understand why I was jeapodizing my families well being. The tire caused 1200.00 in damage to our suv, and about 7 months later, we found ourselves in the exact same situation! I would not recommend that anyone purchase tires from this place. My brother in law is a GM at Advanced Auto and they were forced to go to classes about tires. He let me know that what happened to us is the result of companies buying c-grade tires (rejects) from the factories, then selling them at new prices.

I took my car to Pep Boys for a oil change, its a older 1986 Buick Park Ave.. Now my car is a mess on the inside, and I am a heavy smoker, well when I took the car in the ashtray was overflowing with cigartte butts, I should have emptied it, but didn't. When the car eas pulled done I paid the bill and went out to my car and the ashtray was hanging by the lighter wire, I went back in and asked what was this all about and the manager told me the mechanic was doing me a favor and dumped it for me but could not get it back in. I had to special order a new ashtray assemble from GM at a cost of 112.00. I got it and put it in myself and took the bill back to the manager and he refused to pay it, he told me that when you bring a car in for service it should be clean. I am writing the corporate office, I will keep u posted.

Took our vehicle in for several repairs including an oil change. After terrible service and a number of trips back to get them resolved we come to realize the oil change was never done and we paid for it. I would not let them ever touch another vehicle we own. when we called to complain each time we were told just bring the car in and we will check it out. Now that we found out they never changed the oil or filter we called and where told yes we did do an oil change. We have the filter that was just pulled out but at this point nothing will be done.

We took our Expedition and Outlander to Pep Boys for service. $400 later, they returned the Outlander to us about lunch time. I had to call them at 3:30pm to see about my Expedition. They told me they found the issue, but that they part had to come from the dealer, would call me with a price tomorrow. 5pm, I get a call from Juan telling me he has bad news. They were able to find a vacuum hose that would fit, but while test driving the SUV, someone rearended them! Not their fault, but why I was even more pissed is that Juan was not apologetic at all. Just kept saying it wasn't their fault and that we needed to come down and show our insurance. I get their and Juan ignores us. I then state that I am their about the Expedition and he doesn't even look up from his paperwork and says he knows, but they have it all straightened out and he'll call me Monday! I ask why he didn't call me when I had told him we had a 20 min drive to come down there and he states that he was too busy. Wow, sorry to inconvenience you, when you wrecked my accident free vehicle! It took 2 days of calling the store and corporate for me to get Charles, a service manager, who actually did the right thing. He called Corporate and the insurance and made sure it was being handled correctly and not only that, he waived the cost of repairs that we were going to have to pay Pep Boys. Now they did still try to only give me a 10% discount (something I got with a coupon anyways!!!), but the minute I said Charles said it would be free, they handed over the vehicle. However, I still had to deal with a Geico investigator claiming I was letting the vehicle be used for business purposes! I also lose trade in value, as the reason we were having repairs was so that we could trade it in in good repair and now even repaired loses trade in value. Kudos to Charles at the Alameda store in Albuquerque and BOO to the rest of that store and their corporate office.

I always skeptic about Pepboys all these years because they are OVERPRICE
But, I decide give it a try when I saw the ad for 29 minutes oil change plus $13 rebates


Yesterday, I went to Pep Boys in Rowland Height for oil change. After waiting for 15 minutes, Finally, Someone asked me what do i need.
"Oil change" I said. The employees told me, "You have to wait for 1.5 hours for that? WHAT!!!
What happened with 29 minutes? ... It is count at the time they pull in the car... but for now... you have to wait 1.5 hours...
Come on...

This morning, I went to another Pep boys in Chino hills for same reason. I talked to one employee named JOE. He might be the manager for that department
SAME THING! 29 minutes becomes 2 hours. WHAT!!!
JOE said: They have 3 CARS ahead of me for the oil change., ...
Speechless...

SO:
1. WHAT 29 minutes sign for?. I better go to Wal-mart "across the street" -- at least they are certainly changed it for less than 1 hours
2. 3 CARS oil change = 2 hours? HOLLY MOLLY...Do you know how to manage a store???. I closed my store the next day.. if I am the owner...
3. PEP-BOYS employee are working TOO SLOW

DO NOT need to spend another minute on these store.