CHARGED ME FOR PARTS AND SERVICE. PART WAS MISSING. CAR MALFUNCTIONING. REMOVED CABLES TO CAUSE MORE PROBLEMS. TOOK TO ANOTHER MECHANIC CAR WAS FIXED 123.

This has to be the absolute worst service I have ever received. My change oil light popped on one morning and later in the day when I went to leave work my low winder washer fluid popped on so I took it to this Pep Boys. They boast a 29 minute oil change which was nice since I wanted to get home. Standard oil changes come with a "top off of fluids" deal so I mentioned that I needed window washer fluid. The attendant assured me that it would be topped off. About 25 minutes later the attendant comes back and tells me that my car is ready however to make sure they were under the time limit of 29 minutes they didn't turn off the lights in my car and he proceeded to tell me I could do it at home with the owners manual. At this point I am irritated and tired from working all day. I decide to head home and do it myself. Well last year when I had gotten my car smogged for registration the guy was nice enough to tell me that a sensor popped on my car and the code was P0128. I thought nothing of it until my check engine light went on. So I look the code up online and I just needed to replace the thermostat. I speck out the thermostat at Pep Boys and it's $8.99. I call them up and the guy on the phone proceeds to tell me that they will have to run a diagnostic on the car for $90 even after I explained that the guy at the smog place had given me the code direct. He stated that smog places don't check everything and I wanted to go through the phone and slap the crap out of him. Then he tells me that the thermostat will only be about $150!!! I could not believe they would charge me $90 for a diagnostic which was already done and then $150 for a $9 part. I was flabbergasted and I hung up on him since he wouldn't listen to me. I took my car and the $9 part over to my mechanic friends house. He said the reason why my low window washer light wouldn't go off is because they never filled it!!! It was BONE DRY! What the HELL!!! So he replaces the part in about 10 minutes, tops off my washer fluid, brake fluid, coolant, and sprays out my engine. Cost me a total of $13 and about 30 minutes of my time. These people are absolutely the worst ever. I will never ever allow them near my car again!

I wish to file an official complaint against Pep Boys located at 106 Market Place Blvd in Knoxville Tennessee and their service manager, Rober Helton.

While I understand that neither of these two email addresses found on your web site are specifically for customer service, I have issued this complaint to the only addresses available on the site after calling the customer service number which sent me to an answering service that never took my message. There appears to be no other means of contacting custermer service other than the customer service phone number listed on your web address, www.pepboys.com . After reaching the answering machine through the customer service line and awaiting the "beep" to leave a message, I was promptly disconnected. As a result, I am using the only means available to me to reach your customer service. Please ensure this message is passed on to the proper Pep Boys representative.

On the evening of Wednesday, March 3rd 2010, at 7:39:49, I dropped my 1998 Corvette off at the Pep Boys located at 106 Market Place Blvd for service to diagnose and repair the fact that my car would not start. The car was service for my car was coordinated by John Furnari. Prior to this problem, the car was running fine.

The next morning I was informed of the service needed and made a joint decision on the service requirements and cost of that service.

That afternoon when I called to check on the car, I was informed that they were still waiting on parts and that the car would not be ready until the following day. As a result, I had no choice but to make other arrangements for transportation. The next day, I was given a similar story and informed that additional services were needed on the car.

I authorized additional service at additional cost to me in good faith that the car would be ready and road worthy that afternoon. Following work on Friday, March 5th, at 3:07 pm, I paid for all services rendered and was given the keys to drive my car off the lot as though it were fully repaired and safe to drive. Instead, I discovered that the car was in very bad and dangerous running condition. Apparently, the mechanic who performed the work, Michael A. Daniel, chose to ignore those dangerous issues when deciding to release the car back to me, the customer.

Upon pulling out of the store, I discovered that the car would not change gears until it reached almost 4000 rpm's and that the car would not idle. The car died at each stop sign and red light encountered as I drove to return the car to the store. The car was unsafe to drive and was obviously not road worthy when released to me after full payment for services rendered.

Thankfully, an accident due to the condition of the car immediately upon release to me was avoided and I arrived back at the Pep Boys where services were rendered to inform them of the new problems caused by their work on the car - problems that did not exist prior to services performed by Pep Boys.

Upon my arrival, I was informed that they would not be able to re-assess my car until the following morning. I informed the service manager that I had paid in full almost $600 for their service that had taken a day and half longer than advertised and of my frustration and loss of confidence in the service provided by Pep Boys on my car. At the same time, I also informed the service manager of the fact that my car was unsafe to drive as a result of their service after being released to me as though it had been fully repaired. It was reiterated to me by the service manager that there was nothing he could do for me or my car until the following morning. As a result, I had no option other than to park the car at a friends house who lived close by and make transportation arrangements for yet another day.

The next moring, Saturday, March 6th 2010, I called the service department at Beaty Chevrolet and described in detail the services and parts performed by Pep Boys as well as the symptoms that were resultant of that service in hopes that the service department at the dealership might be able to repair the damage done by Pep Boys. I was informed that based upon the parts replaced, service provided, and the symptoms exhibited following the service, that the problem was a timing issue and that it took specific expertise and equipment to get the timing set properly after replacing the distributor as had been done by Pep Boys.

Unfortunately, the service department at Beaty could not service my car until the following Monday, so I reluctantly took the car back to Pep Boys at 10:03am on Saturday, March 6th 2010 - after calling them to gain assurance that they could and would fix the issues of dieing at stops (inability to idle when at rest) and the excessive RPM's required for the automatic transmission to shift gears - both problems that did not exist prior to work performed by Pep Boys at their facilities at 106 Market Place Blvd in Knoxville Tennessee.

I asked the service department at Pep Boys specifically if they had the equipment and expertise required to fix the car properly and they assured me that they did and would.

After waiting for a re-assessment by the mechanic, he came out of the garage and indicated to me that additional services would be required for my car to run properly. When I asked the mechanic why I should have to pay for additional services to repair problems that did not exist prior to his service on the car, he informed me that the car came in on a "trailer" and that he felt the car had these problems prior to his service on the car.

At that point, the service representative stepped in to take the mechanic back out to the shop, talked to him for a few moments, and returned to inform me that he had instructed the mechanic to go ahead and complete the remaining repairs to the car and that they would be completed at no additional cost to me.

I was also informed that, once again, they would need to order some parts to complete the repairs needed and that the car would not be ready until late that afternoon. Stranded, I called a friend to provide transportation once again while I waited on my car.

Late Saturday evening, at 5:52pm when the service department was preparing to close, I recieved a call informing me that my car was, once again, ready for me to pick up. Upon my arrival at Pep Boys, one of the service managers arrived after test driving my car and, once again, released the car to me as though it was repaired.

Once again, immediately after leaving Pep Boys, the same problems still existed and it was readily apparent to me that the service personnel at Pep Boys were simply incapable of repairing my car properly.

Leaving the car with my friend and making other transportation arrangements once again, I made the decision to have my car towed to the Chevrolet Dealership to be repaired properly and avoid the potential of an accident while driving the car in its condition following iterative attempts at repair by Pep Boys.

Today is Sunday, March 7, 2010, a full three after seeking service and repair to my car at Pep Boys and I am still stranded without transportation. If not for the kindness of friends and availability of resources to rent a car for transportation, I would still be completely stranded due to the condition of my car following Pep Boys failed attempts at servicing it properly.

This afternoon, I will have my car towed to the Chevrolet Dealership for repair and rent another car in order to get to work Monday morning.

I am very disgruntled with the service attempts, misrepresentations, and incompetence demonstrated by both the managers and the mechanic who were involved with the work on my car. My time is worth a lot to me, particularly on the weekends. Not only have I lost transportation during these failed service attempts, I have lost time in waiting.

It is my contention that a full refund for the amount I paid to Pep Boys to repair my car is the very least that Pep Boys should do at this point. In addition, the executive management at Pep Boys should be made aware of the potential liabilities associated with this kind of incompetence. Had an accident occurred, Pep Boys would be fully liable for all harms done as a result of the accident.

It is my hope that this is an isolated incident and that the executive management at Pep Boys will take immediate action to remedy this potentially tragic situation.

Please forward this complaint to the customer service department for Pep Boys and ask them to get back to me with a response.

Took in a 15" rim with no tire and asked for a new 205 65 R15 tire to replace the bad one. The service writer Matt said it would be no problem and it would take about 45 mins. After about 35 mins Matt came out to tell me there was a problem and that my rim was 16". Now tell me why would the other 3 tires and rims be 15" and not this one? I walked outside to my car just to check and make sure I did not read the #'s wrong while my girlfriend stayed in the store to find out the price of a 16" (which should i even mention was almost double the price of the tire that I was suppose to be getting put on) I brought in the tire that was bad to show them that the tire size was 15". Matt the service writer took me in the shop with my tire and a tape measure and he measured from edge to edge of the rim and kept telling me that it was 16'' and that they will not put a 15" tire on it. I showed them that the tire that came off the rim was indeed a 15" and that it fit; by me putting it back on the rim. Matt kept insisting that it was a 16 " rim and the only way that my 15" tire fit was because it was worn out and stretched. By this time I am pissed and they are refusing to put on the tire that the car calls for because their tape measurements show that need I say again from outside of rim to outside of rim is almost 16", needless to say I took my rim and tire the hell out of that store so pissed off I didn't speak to my girlfriend the entire 45 min. ride home. When I got home I decided what the hell I'm gonna measure this rim just to make sure I'm not the crazy one here, so I take the tire inside the house and lay it on the kitchen floor with the inside of the rim facing out and damned if the rim size is stamped inside the rim (15x8). I'm thinking about going back up there tomorrow and show them, but then again they will most likely say o' thats not the same rim you brought in yesterday, because you know Pep Boys it the BEST store around and they don't ever do anything wrong. I feel that they tried to take advantage of me; thankfully I did not fall for it. However i guess i could have let them put a 16'' tire on it and watch someone get hurt when it blew off (POSSIBLY ME)...

i took my truck in for a thermostat replacement and to put a new radiator they took 3 days and cost me a freakin motor they took my truck for a test drive and said they motor blew up then they show me the oil that they said they drained out of it and it was rearend grease im not stupid plus my trk was on the lift and the oil plug was still in the pan i talked to the manager and he said he saw the so called oil come out of my truck and then said it was caused from useing lucas oil in it then he told me they had a motor to fit my truck that they had with 160000 miles on it for 3500 installed i have all the paper work i took my keys and called a towtruck to pick my truck up i have 2 kids and a wife that is goin to school for nursing i cant afford to sue these guys and lose the time off fromwork so now im out a 9000 dollar truck that im still paying on and had to get another one till i can afford to fix this one i really wish i could have sued these guys because they are doing this to alot of people how do they stay in business