On 11/29/2010 I took my 2003 PT Cruiser to Pep Boys in Nashville Tennessee on Old Hickory Blvd. because the oil light was coming on. I described the problem to them when I brought the car in. I told them the oil light (dummy light) was coming on after you drive it for a while and get it wormed up. I told them when you slow up to make a turn or when you come to a complete stop the light come on. I told them to check it out and call me. When they called me they told me the sensor was bad. I asked if they went ahead and replaced the sensor would I still be charged for the 69.00 diagnostics fee and he said yes. I ask why, since they were doing the work. I understand the diagnostic charge is in place should I decide not to let them do the work, they didn’t spend their time checking it out for nothing. But if they were going to do the work I should not be charged for the diagnostic. They told me if I had just come in and said fix the oil light from coming on they would not have charged me the diagnostic fee. So I said I am being charged for telling you where to look to find the problem? They said yes. This is a rip off. Next time you go to Pep Boys be aware of this issue. But also note had I not told them what to check they would have just started replacing stuff without checking. I can see that they would have replaced my oil pump charging me for that then when I had to bring it back because the sensor was still messed up they would charge me again for that. I asked the manager if he had the authority to make a decision he said yes but he was not going to ask his crew to work for free. I asked how would they be working for free since they will be doing the work and replacing the sensor. They couldn’t answer that. I suspect they would have made more money by changing the oil pump and since its not the oil pump they want to capitalize the most so they charge me for checking to see what was wrong with the car. Basically what they told me is that they done check to see what is wrong they just start replacing parts until they find out what the problem is. My suggestion is to go to an independent shop next time you need work done on your car. Pep Boys customer service sux.