(Total cost $150.00 two front tires) I had purchased some tires from pepboys. They told me I needed an alignment and that they could do it for me. I was in a rush and said no but then later returned for an alignment that they had offered for $50.00. Upon returning everyone said that they could not give me an alignment because of my year model of car. It was too old. So first off, they are all confused and miss informed. When returning a few weeks later, I argued that my tires were bald within a few weeks and that they should have at least attempted an alignment. No one explained to me that my warranty would be void or that they couldnt do anything for me if my car wasn't aligned. They were very poor at conveying any information necessary to keep my car in safe driving condition. As a result they yelled and were very disrespectful to me when confronting them about this issue. I am now running on very bald tires with a car that pulls heavely to the left. I blame them for this and would like them to at least make an attempt at aligning the car or sending me somewhere with a high rated discount to get this done. As well as free set of front tires. They treated me very poorly and were not organized and were as well letting people inside of the working area with out goggles. Very unsafe. I know they can help me out but they choose not to because they think they are right and or lazy. I would like to return to doing business with them but only if they come to help me out rather than reject me. Very unfair!

I took my car to NTB for a power steering hose laek and they discoverd that i had a fuel leak underneath the air intake and to remove the intake would be a hour's worth of work at $100, So I decided to get another estimate qoute from Pepboys and they wanted to charge me 5 hrs $500 to 6 hrs $600 and i was startled at that estimate when i can clearly see 4 bolts only to remove then they say, all it's more to it, so i took it back to NTB and they were able to remove the intake less then an hour and diagnose the problem for $ 100 and it was a hose with 2 clamps on the side . Pepboys have out rages and rip off estimates

My family owns 3 cars that have been serviced at PepBoys in Wilmington, DE at Concord Pike location (the service manager is Ed Thomas). Not anymore, never again. DON'T GO THERE!!! They are absolutely incompetent, dishonest and careless. They could not fix an oil leak on my Toyota Camry, they misdiagnosed the leak and wrong part was replaced, cost me $400 and still has oil leak. Not to mention that head gasket was replaced for over $1000 previously and I still had an oil leak after that. They blamed me that the car was neglected and oil is allover (I wonder who neglected my car when I service it every month at PepBoys?!). I saw a technician working on my car and eating a burger. After that he did not cap it properly after oil change and the oil spilled allover!!! A asked them to clean the oil and they did not do it right. I had to come back because the oil spill was not cleaned properly and oil was dripping! They just want you to come back for more and more repairs. Thebreaks on my husband's Infiniti were fixed twice (1st time they did not fix them properly and refunded money because it was under warranty). "Check engine light" came on right after my son had Pepboys "fixing" other part on his car and he had to go back to fix it. Are all those failures just a coincidence? I think it's too many faulty repairs for one family to handle. If you want to find good technicians, you have to ask your neighbors or relatives if they know any. I am not going to pepboys ever again.

PepBoys has taken more than 50 days and is yet to know if it can actually fix my car. However has happily taken my $$$s. I have sent out an email to various people in the company, with no response. Pasted below is the email, with my personal info filtered. I refer to a PDF in the email, which is also pasted below.

On Wednesday March 3, 2010 while driving home from my university, I experienced some stiffness in my steering when making turns. Being very dependant on my car I immediately headed over to the Pepboys in Elmont store #180. The service representative inquired about my problem and I informed her that I was having a hard time when turning she asked me if I checked the power steering fluid and I informed her that it was not empty. She informed me that she will have to do a steering evaluation which will cost me $22 to locate the problem I agreed because I wanted the problem resolved. I then sat in the service area and started studying for my exams. At approximately 16:45hrs I was approached by the service agent and she asked me to head to the counter. When I reached the counter she informed me that the power steering pump is defective and will need to be replaced, she pulled up an estimate for the service including labor for $758.88 which includes a wheel alignment as listed in the service order. I agreed and she informed me that she will order the pump and the car will be fixed once the pump arrives.
At 19:43 hrs the mechanics informed me that they will be unable to fix the problem due to the shop closing I was asked to bring the Car back on Friday. I agreed. On Friday I left the car at pepoys and returned to pick up the car at 1600hrs. When picking up the car I was not informed that the problem was not fixed I was just given the bill for $758.88 and was given the service Manager’s card. Immediately when I started my car I noticed that there was absolutely no difference in the stiffness. I called the service manager Raj who informed me that I should drive the vehicle for a bit. Based on his instructions I drove the vehicle on the cross island parkway for about 35 minutes, the problem became more severe. I then brought the car back to Pepboys. I was asked to leave the car over night and they will look at it. The following day I was called by Pepboy’s manager Raj and informed that my rack and pinion was defective and that he will replace it. I was then called at 1400hrs and was informed that my vehicle was ready to be picked up. I arrived at 16:45hrs and was given the vehicle with a bill of $244.41 I because I was assured that the problem was fixed.
When I entered the vehicle the stiffness had became a bit better but was still present. I drove the vehicle home and parked it. The following morning on my way to my university I noticed that the car was making a frightening sound and the turning became stiff once again. I pulled over and called Raj, he did not offer towing assistance. I left the vehicle in the street that day and took public transportation both to and from my university.
I dropped off the vehicle to Pepboys on Friday. Manager Raj called me at approximately 11:00 hrs in the morning he informed me that the turning was fixed and that my vehicle needed brakes which is what was making the freighting sound. I informed him that my brakes are covered under warranty and he informed me that he will fix them. At 15:00 hrs I was informed that my vehicle was ready to be picked up. I arrived at Pepboys at 1600 hrs and was told that the brakes were replaced under warranty but I would have to pay for new rotors. I agreed and paid the $200.57 for the service. When driving home I still had problems with the vehicle stiffness and was told by Raj that the issue was with a part from Nissan that is “nationally backordered.”
On Saturday when driving my vehicle I heard the same sound from the brakes and I feel the stiffness in my turning. I immediately called Pepboys call center and filed a compliant. I was informed that I will be contacted with 48hrs.
I did not use my vehicle since then and had to borrow my girlfriend’s car. I called Pepboys management a total of 8 times to this day and have not heard from anyone from Pepboys customer relations or from their Area Director like I was promised.
I took my vehicle to my local mechanic and my Nissan Dealer, both informed me that the problem all along was the rack and pinion the fluid pump should never had been changed for the problem I was having. I was informed by both that it was an incorrect diagnostic and was given $1800 for repairs not including the brakes. I was also informed that the rear brakes were never replaced; on the safe side I repaired the back brakes for a total of $126.
On Saturday April 3, 2010 in good faith I brought the vehicle to Pepboys, I confronted the store manager about the back brakes he stated that his mechanic might have over looked the brakes. I also confronted him about the front brakes, I had a warranty on Ceramic Brakes he had his mechanic install Bronze. (Ceramic are top of the line, Bronze are the cheapest possible brakes.) Manger did not have anything to say about this remark. I then asked Raj to take the vehicle so he can see what I feel. He took the vehicle for a test drive with me in the passenger seat. He stated the car is fine and he does not feel anything wrong with it. I asked him to let go of the steering wheel for a second, he immediately noticed that the car shifted to the left. This concluded that the car was not aligned even though they had charged me for the alignment. I then showed him the clanking and ticking sound that was evident when driving, he told me that it was a simple fix and was caused because his mechanic did not install the rotors correctly. He took the vehicle back to the shop told me that his mechanic Brian was working on the vehicle. At 1600 I noticed that Brian was talking to a female who stated her car was overheating. I wondered if Brian is working on her vehicle then who is working on mine? At 1645hrs I was told that the vehicle was fixed and was given the keys, before even exiting the parking lot I noticed that the sound was still evident. This concluded that they did not fix the vehicle that day as promised. I returned to the service manager and he told me its busy I don’t have the time to fix it today please bring it back, please note there were 7 mechanics working that day.
Pepboys committed fraud in the following ways.
1st time they repaired the vehicle they made me pay for the $758 telling me that the problem wasd fixed when in reality no difference was made.
2nd time I was told a new rack and pinion will be installed a rack and pinion was never installed.
3rd time I was informed the part needed for my car was nationally backordered and to try back in three months, (this is when the warranty period for the service expires 90days, how convenient). The deal and the mechanic said they can retrieve the part.
4th time I was told my brakes will be changed under warranty from my purchase from May 2009, the rear pads were not changed.
5th time my brakes that were under warranty were replaced with the cheapest brakes possible not only is this unethical it is illegal.
6th time they charge me for an alignment that was never preformed
In conclusion I have spent $1203.86 for service that was not rendered. The service shows warranty which they did not back. They even asked me to leave the shop because I was there for warranty. They informed me the car was fixed when it was not and charged me for it. They preformed and charged me for a diagnostic that was inaccurate. They made my car worse from having a steering problem to a steering and a brakes problem. Because of this I have spent countless hrs in the shop since March 3rd trying to resolve this issue. I have spent $133 from Nissan dealer for a diagnostic which states the rack and pinion is the problem and is not nationally backordered. I also spent 125 from another shop to fix my rear brakes so I have some working brakes on the vehicle. I have called Pepboys Customer Relations many times to have this issue resolved but have never received a response from corporate or their area director.
I have all documents available for all transactions listed above which will be provided if necessary. I think I have made an effort trying to have this issue resolved with both the shop and their Customer Relations but no one is willing to work with me. On the wall in the service area it states “100 percent satisfaction guaranteed if you do not like the repair we will re do it or refund your money” they did not want to redo the service so I asked for a refund based on this slogan but was denied. Thus, I am disputing the $1203.86 from Pepboys since I was fraudulently misled on all three transactions so I can have my vehicle fixed by Nissan.